They are on separate EA accounts -- my mom's ID is linked to hers, and my ID to mine. I checked on our EA account info pages.
Community ManagerTypically this issue would pop up if both PSN ID's were linked to the same EA account. Please go ahead and reach out to the live support team so they can look over your account details with you and see what would be causing this- we wouldn't have access to look into those specific account details here on AHQ.
You can get in touch with live support from the help site here, or you can contact in through Twitter or Facebook as well.
I am having the exact same problem and no amount of searching on the supplied help pages or anything is getting me to an actual person to help. None of the FAQ or anything is helpful. What EXACTLY do I have to do to get this problem solved?
If you figure it out, please let me know! EA Support refused to help me. They said you cannot have a Playstation ID decoupled from an account. I don't know if I got a bad rep, but I was so frustrated I just gave up.
My mom is basically unable to use the gallery on Playstation anymore which is deeply frustrating. On the PC her account is fine, so it's definitely a PS issue.
My only thought is this: years ago, my mom played Dragon Age 2 and accidentally bound her PSN to my EA account via my Bioware account. Not sure why that would suddenly cause a problem now with the Sims, especially since it didnt start until she was playing for several months. Unless it is a playstation glitch, which we should not be punished for.
I was finally able to directly contact EA customer support (which honestly shouldn't be so convoluted and difficult to do!) and the issue was that my son previously used my EA account and so his playstation account and mine were both bound/linked to my EA account. Support removed his playstation account... BUT unlinking his possibly made him unable to access his own stuff from Sims. Not a big deal for us because he never played seriously anyway... But that is a risk.
Community Manager
