Forum Discussion

ashemiku's avatar
ashemiku
4 years ago

Wrong Persons ID/Profile in Gallery on shared PS4/5

Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? SP13:...
playstation
xbox
PeachyFreak's avatar
PeachyFreak
Rising Novice
2 years ago

I was finally able to directly contact EA customer support (which honestly shouldn't be so convoluted and difficult to do!) and the issue was that my son previously used my EA account and so his playstation account and mine were both bound/linked to my EA account. Support removed his playstation account... BUT unlinking his possibly made him unable to access his own stuff from Sims. Not a big deal for us because he never played seriously anyway... But that is a risk. 

ashemiku's avatar
ashemiku
2 years ago

Interesting..  maybe I'll try again. Seems like I did get a bad rep, which is unfortunate. 

Can you clarify the part about not being able to access his own stuff? Do you mean saved games, or the gallery, or something else? I'm trying to figure out if attempting a removal is worth it for her at this point, as she has a lot of old saves.

  • PeachyFreak's avatar
    PeachyFreak
    Rising Novice
    2 years ago
    @ashemiku This is a direct copy from my support chat 👇🏻
    When we unlink a platform account from your account, you will be able to link that platform account to another EA Account, but your in-game progress will not transfer over. That means you’ll lose access to all entitlements, games, memberships or subscriptions, and in-game purchases that are associated with that platform account. You will also permanently lose all game progress. If we unlink a platform account you use to play FIFA or EA SPORTS FC, and that platform account is still set as active in the Web or Companion App, you will lose access to those apps entirely on your account. If we unlink a platform account you use to play Apex Legends, you may have issues with Battle Pass leveling, item unlocks, and other errors.
    Once you unlink a platform account from your EA Account and link it to another, you won’t be able to unlink it again for six months. You also will not be able to link it to an EA Account that has already had the same type of account linked to it before, even if there isn’t one currently linked. That means if you’ve had an Xbox account linked to your EA Account in the past, you can’t link a different Xbox account to it in the future.
  • ashemiku's avatar
    ashemiku
    2 years ago

    Interesring. Since Sims isnt a live-service game in the same way as the examples, probably it would be fine.

    My problem ibitially was the website does not show that we have two IDs attached to the same account -- hers is attached only to her EA account, and mine only to mine, so I couldn't remove it myself. I'll give support another try. Thank you!

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