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MiamiHeat2008's avatar
MiamiHeat2008
6 years ago

[XB1] 'Cats & Dogs' on disk - Cant download 'My First Pets'

If it matters, the exact same issue is occurring on the XBox One version. I have the physical disc bundle version with Sims 4 and Cats & Dogs on it, and when trying to purchase from Microsoft store, ...
playstation
xbox
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
5 years ago

Hi @MiamiHeat2008 @FattedBoot612 ,

This issue is related to The Sims 4 Plus Cats & Dogs disc version, which is not allowing the purchase of the pack for disc owners properly.

Maxis has been working with Microsoft to resolve this and allow disc owners to purchase My First Pet Stuff.

This process is ongoing but we will keep you informed as we get updates.

Thanks,

-Mai

ScXrlett3's avatar
ScXrlett3
Seasoned Newcomer
5 years ago

I cannot purchase my first pets stuff. I have cats and dogs on a disc but if I try purchase the bundle I still have to buy cars and dogs even though I have it. 😤 if anyone has any advice please reply thank you 

  • rhearain's avatar
    rhearain
    4 years ago

    I'm also having this problem with this particular pack. Cats and dogs came with my Sims 4 game, and up until recently, I had the option to purchase my first pets. But now whenever I look it says it's unavailable in red. I'm playing on Xbox one.

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