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AbC2438a3410088's avatar
AbC2438a3410088
10 months ago
Solved

Xbox one Sims 4 will not load, it gets stuck at a little towards half way..

I own 85 packs on the xbox one, I have spent a great deal of time and money on not only the xbox sims 4, but also the Pc aswell. My game on xbox one, was working aug 31, and now it will not load as o...
playstation
xbox
  • simsplayer818's avatar
    simsplayer818
    9 months ago

    @AbC2438a3410088That's not from clearing the locally saved data, which is safe step advised by Xbox Support.
    There's another underlying issue. There are currently some issues with console saves, loading and crashing.

    I'm attaching an open bug report for you since standard troubleshooting hasn't helped.
    https://answers.ea.com/t5/Bug-Reports/NEEDS-INFO-XB-Loading-Screen-Frozen-When-Trying-To-Start-Game/td-p/10110872

    You can join the bug report by clicking Me Too on the first post on page 1 and by clicking Reply you should be prompted with a bug template to complete with your information and your owned content.

    Good luck.

    Edit: if a bug template doesn't pop up for you (sometimes it doesn't during heavy traffic and it's patch night) just add your information in a standard reply as you've done here.

simsplayer818's avatar
simsplayer818
Hero
10 months ago

@AbC2438a3410088 

Have you tried clearing locally saved data? As a first step go to Sims 4 on your console home screen (when your game is not running) and use the button with 3 lines on it (menu button) go to manage game and add-ons. On the following page go to Saved Data, that will take you to 2 sets of data. Pick the first set of data next to your gamertag/username and delete from console only at this point. Ignore Reserved space. Then immediately load up your game, it should do a data sync while loading.

That's a lot to run on an Xbox one so once your game is running I'd clear some game storage. I'd check your save files aren't excessive. On Xbox Series X I never run more than 3, currently it's just 2 and one of those is my backup. I keep my library virtually empty. I clear extra Townies from Other Households daily as more are created by the game after travelling etc and they can really slow down your game if they get out of control. Since I got For Rent and Lovestruck I'm getting several new ones each day. Also I clear the personal and household inventories of any households I'm not playing, even fridges. These are tips we see regularly on this forum but I've also had this advice from Xbox Support when I was on Xbox one.

There are additional steps here you can also try:

https://answers.ea.com/t5/Consoles/READ-FIRST-Console-Troubleshooting-Guide-and-Known-Issues-Patch/m-p/12363039#M19682

  • AbC2438a3410088's avatar
    AbC2438a3410088
    9 months ago

    I know you were only trying to help, but your advice made me end up losing my whole save file.

    • simsplayer818's avatar
      simsplayer818
      Hero
      9 months ago

      @AbC2438a3410088Which advice? Clearing locally saved data only from a console can't lose a save file and is from Xbox Support. Or do you mean the EA Troubleshooting Steps?
      There are some current issues with losing saves/saves being renamed Autosave or disappearing completely. There's also a current error code 0 problem which is making the game impossible to save for some players. Are you seeing any of these issues? Also a new patch has just been released, patch 1.99 for consoles if you'd like to update the game and see if you notice any improvement.

      • AbC2438a3410088's avatar
        AbC2438a3410088
        9 months ago

        when i cleared the local save data only from the console, the game wouldn't even load, it only started to load after i had to delete the file whole. and after I did so, the game is still only loading to like it was and not fully loading...the only way i have been able to get on is through shutting off the net and going offline, only then does it load, so i don't get gallery or any SD updates.... this was not an issue up until 2 weeks ago,All my other games seem to be loading just fine. I have no clue what is going on and why it is doing this, nothing changed from aug until when it stopped working sept 1st.

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