Forum Discussion

michael16914's avatar
michael16914
6 years ago

Xbox one won't connect to sims 4 gallery

Xbox one won't connect to the gallery [profile or cloud]. It says it needs to connect, I click connect, but then it'll just keep spinning as if it's thinking about connecting without actually connect...
playstation
xbox
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
6 years ago

Hi everyone,

Thanks for your reports, they help the team know something might not be working as expected! After investigating what was going on, we had a maintenance on the Gallery yesterday to address some connection issues, and we think these should be resolved now.

Please, let us know if you are still unable to connect today.

Thanks,

-Mai

xEnderlie's avatar
xEnderlie
6 years ago

I am still unable to connect to the Sims 4 online gallery on my xbox. I'm definitely connected to the internet as the rest of my Xbox live and connections are working.

  • PamelaRachael's avatar
    PamelaRachael
    6 years ago

    I also cannot connect to gallery on Xbox I am connected to Internet and I have live subscription. Very frustrating am I missing something.

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,604 PostsLatest Activity: 7 hours ago