Forum Discussion

michael16914's avatar
michael16914
6 years ago

Xbox one won't connect to sims 4 gallery

Xbox one won't connect to the gallery [profile or cloud]. It says it needs to connect, I click connect, but then it'll just keep spinning as if it's thinking about connecting without actually connect...
playstation
xbox
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
6 years ago

Hi everyone,

Thanks for your reports, they help the team know something might not be working as expected! After investigating what was going on, we had a maintenance on the Gallery yesterday to address some connection issues, and we think these should be resolved now.

Please, let us know if you are still unable to connect today.

Thanks,

-Mai

jmay13's avatar
jmay13
6 years ago

Nope mine is still saying could not connect. It’s been doing that for about two weeks now. I’m need y’all to fix this it’s super frustrating

  • xIcexRosex's avatar
    xIcexRosex
    6 years ago

    Same. I am unable to connect to the Gallery. I have cleared everything with the Xbox one and still nothing

    • RomyNard's avatar
      RomyNard
      6 years ago

      Same! Been trying for almost an hour. Following all tips given and still can't connect

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