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michael16914's avatar
michael16914
6 years ago

Xbox one won't connect to sims 4 gallery

Xbox one won't connect to the gallery [profile or cloud]. It says it needs to connect, I click connect, but then it'll just keep spinning as if it's thinking about connecting without actually connect...
playstation
xbox
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
6 years ago

Hi everyone,

Thanks for your reports, they help the team know something might not be working as expected! After investigating what was going on, we had a maintenance on the Gallery yesterday to address some connection issues, and we think these should be resolved now.

Please, let us know if you are still unable to connect today.

Thanks,

-Mai

D0NASTRIA's avatar
D0NASTRIA
5 years ago

I have been having this issue for over a week now. It is not my internet, the XBOX says it has a flawless connection. And all my other games work so... It will not let me on the gallery most of the time, and the handful of times I do manage to 'be online' 5 mins into a build I get told I am not online... even though EVERY SINGLE OTHER THING REQUIRING INTERNET IS CONNECTED AND WORKING. So as you can see... it is the game I paid HUNDREDS of dollars for full pop. What a WASTE of my money for something I cannot even use!

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