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michael16914's avatar
michael16914
6 years ago

Xbox one won't connect to sims 4 gallery

Xbox one won't connect to the gallery [profile or cloud]. It says it needs to connect, I click connect, but then it'll just keep spinning as if it's thinking about connecting without actually connect...
playstation
xbox
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
6 years ago

Hi everyone,

Thanks for your reports, they help the team know something might not be working as expected! After investigating what was going on, we had a maintenance on the Gallery yesterday to address some connection issues, and we think these should be resolved now.

Please, let us know if you are still unable to connect today.

Thanks,

-Mai

D0NASTRIA's avatar
D0NASTRIA
5 years ago
@EA_Mai This issue persists into August! I have been having g the SAME issue for over a week!
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi everyone, 


    This thread was created due to an outage that was happening back in January. That particular issue was resolved, so to eliminate confusion I'm going to lock this thread. 

    If you're running into problems connecting to the Gallery it may be down for maintenance. If you find that you still can't connect once maintenance has ended please post a new thread and we'll take a look. 

    Thanks!

    /Kent

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