Re: tengo un problema

15 Replies

Anonymous
9 years ago
hola nose mucho de esto pero tengo windows 7 y memoria 4,00 gb (2,94 gb utilizable eso dice en mi computadora
fons_garmo
Hero (Retired)
9 years ago
@cari888888,

Necesito información de tu PC. Haz lo siguiente:

-Dale a Inicio / ejecutar... y escribe "dxdiag". (Si tienes Windows 8 puedes hacerlo usando el buscador de la esquina superior derecha)
-Te saldrá una ventana nueva con info de tu ordenador. Abajo, dale a "Guardar la información...".
-Esto generará un archivo de texto con la info de tu ordenador. La única información personal es el nombre del equipo, que puedes encontrar entre las primeras líneas y borrar si quieres.
-Sube ese archivo aquí, usando el botón "Examinar..." que verás al responder a este mensaje.
Anonymous
9 years ago
Spoiler

-------------
Description: Altavoces (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_18497662&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.7161 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/23/2014 03:22:48, 3001048 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: FrontMic (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.7161 (English)
Driver Attributes: Final Retail
Date and Size: 1/23/2014 03:22:48, 3001048 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Teclado
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ Concentrador raíz USB
| Vendor/Product ID: 0x1022, 0x7807
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 7/13/2009 20:52:09, 258560 bytes
| Driver: usbd.sys, 7/13/2009 20:51:05, 5888 bytes
|
+-+ Dispositivo de entrada USB
| | Vendor/Product ID: 0x0458, 0x003A
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: generic_hid_device
| | Service: HidUsb
| | Driver: hidusb.sys, 7/13/2009 20:51:04, 24064 bytes
| | Driver: hidclass.sys, 7/13/2009 20:51:01, 55808 bytes
| | Driver: hidparse.sys, 7/13/2009 20:51:00, 25728 bytes
| |
| +-+ Mouse compatible con HID
| | | Vendor/Product ID: 0x0458, 0x003A
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid
| | | Driver: mouhid.sys, 7/13/2009 20:45:08, 26112 bytes
| | | Driver: mouclass.sys, 7/13/2009 22:20:44, 41552 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Teclado PS/2 estándar
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 7/13/2009 20:11:24, 80896 bytes
| Driver: kbdclass.sys, 7/13/2009 22:20:36, 42576 bytes
|
+ Controlador de teclado de Terminal Server
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/13/2009 20:11:24, 80896 bytes
| Driver: kbdclass.sys, 7/13/2009 22:20:36, 42576 bytes
|
+ Controlador de mouse de Terminal Server
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 7/13/2009 22:19:10, 51776 bytes
| Driver: sermouse.sys, 7/13/2009 20:45:08, 19968 bytes
| Driver: mouclass.sys, 7/13/2009 22:20:44, 41552 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Model: WDC WD3200AAJS-62B4A0 ATA Device

Drive: D:
Model: WDC WD3200AAJS-62B4A0 ATA Device

Drive: E:
Model: HL-DT-ST DVDRAM GH24NSB0 ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (Spanish), 7/13/2009 20:11:26, 108544 bytes

--------------
System Devices
--------------
Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_81681849&REV_11\01000000684CE00000
Driver: n/a

Name: Controlador de host de PCI a USB mejorado
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_78081849&REV_11\3&267A616A&0&92
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7600.16385 (English), 7/13/2009 20:51:14, 41472 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (Spanish), 7/13/2009 20:51:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (Spanish), 7/13/2009 20:52:09, 258560 bytes

Name: Puente PCI de CPU host estándar
Device ID: PCI\VEN_1022&DEV_1403&SUBSYS_00000000&REV_00\3&267A616A&0&C3
Driver: n/a

Name: Puente PCI estándar de PCI a PCI
Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&267A616A&0&A4
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (Spanish), 7/13/2009 22:20:45, 153680 bytes

Name: Controladora de host USB OpenHCD estándar
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_78071849&REV_11\3&267A616A&0&98
Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7600.16385 (English), 7/13/2009 20:51:14, 20480 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (Spanish), 7/13/2009 20:51:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (Spanish), 7/13/2009 20:52:09, 258560 bytes

Name: Puente PCI de CPU host estándar
Device ID: PCI\VEN_1022&DEV_1402&SUBSYS_00000000&REV_00\3&267A616A&0&C2
Driver: n/a

Name: Puente PCI ISA estándar
Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_780E1849&REV_11\3&267A616A&0&A3
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 22:20:43, 13888 bytes

Name: Controladora de host USB OpenHCD estándar
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_78071849&REV_11\3&267A616A&0&90
Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7600.16385 (English), 7/13/2009 20:51:14, 20480 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (Spanish), 7/13/2009 20:51:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (Spanish), 7/13/2009 20:52:09, 258560 bytes

Name: Puente PCI de CPU host estándar
Device ID: PCI\VEN_1022&DEV_1401&SUBSYS_00000000&REV_00\3&267A616A&0&C1
Driver: n/a

Name: Controladora de High Definition Audio
Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_76621849&REV_01\3&267A616A&0&A2
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7600.16385 (Spanish), 7/13/2009 20:50:56, 108544 bytes

Name: AMD SATA Controller (IDE Mode)
Device ID: PCI\VEN_1022&DEV_7800&SUBSYS_78001849&REV_40\3&267A616A&0&88
Driver: C:\Windows\system32\DRIVERS\amdide.sys, 5.02.0002.0179 (English), 12/3/2012 16:49:36, 11944 bytes

Name: Puente PCI de CPU host estándar
Device ID: PCI\VEN_1022&DEV_1400&SUBSYS_00000000&REV_00\3&267A616A&0&C0
Driver: n/a

Name: AMD PCI IDE Controller
Device ID: PCI\VEN_1022&DEV_780C&SUBSYS_780C1849&REV_00\3&267A616A&0&A1
Driver: C:\Windows\system32\DRIVERS\amdide.sys, 5.02.0002.0179 (English), 12/3/2012 16:49:36, 11944 bytes

Name: Puerto raíz estándar PCI Express
Device ID: PCI\VEN_1022&DEV_1414&SUBSYS_12341022&REV_00\3&267A616A&0&20
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (Spanish), 7/13/2009 22:20:45, 153680 bytes

Name: AMD Radeon HD 7480D
Device ID: PCI\VEN_1002&DEV_9993&SUBSYS_99931849&REV_00\3&267A616A&0&08
Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 8.01.0001.1366 (English), 12/20/2013 16:11:22, 11564544 bytes
Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 12/20/2013 14:37:32, 43520 bytes
Driver: C:\Windows\system32\atiumdag.dll, 9.14.0010.1009 (English), 12/20/2013 16:22:42, 6627672 bytes
Driver: C:\Windows\system32\atiumdva.dll, 8.14.0010.0433 (English), 12/20/2013 16:22:52, 8734552 bytes
Driver: C:\Windows\system32\atitmmxx.dll, 6.14.0011.0025 (English), 12/20/2013 15:12:02, 164352 bytes
Driver: C:\Windows\system32\atiicdxx.dat, 11/11/2013 03:55:54, 722994 bytes
Driver: C:\Windows\system32\amdpcom32.dll, 8.14.0010.0023 (English), 12/20/2013 16:24:08, 71704 bytes
Driver: C:\Windows\system32\atimpc32.dll, 8.14.0010.0023 (English), 12/20/2013 16:24:08, 71704 bytes
Driver: C:\Windows\system32\atiadlxx.dll, 6.14.0010.1300 (English), 12/20/2013 14:41:58, 825344 bytes
Driver: C:\Windows\system32\atiumdva.cap, 12/20/2013 14:46:38, 3433360 bytes
Driver: C:\Windows\system32\atimuixx.dll, 6.14.0010.1002 (English), 12/20/2013 15:14:42, 30720 bytes
Driver: C:\Windows\system32\atiapfxx.exe, 6.14.0010.1001 (English), 12/20/2013 15:34:42, 368640 bytes
Driver: C:\Windows\system32\ativvsva.dat, 12/20/2013 14:43:54, 157144 bytes
Driver: C:\Windows\system32\ativvsvl.dat, 12/20/2013 14:43:54, 204952 bytes
Driver: C:\Windows\system32\ativvaxy_cik.dat, 10/16/2013 14:54:08, 234164 bytes
Driver: C:\Windows\system32\ativvaxy_cik_nd.dat, 10/16/2013 14:51:38, 232496 bytes
Driver: C:\Windows\system32\ativce02.dat, 11/29/2013 19:26:02, 83712 bytes
Driver: C:\Windows\system32\atiesrxx.exe, 6.14.0011.1165 (English), 12/20/2013 15:13:30, 209408 bytes
Driver: C:\Windows\system32\atieclxx.exe, 6.14.0011.1165 (English), 12/20/2013 15:14:10, 491008 bytes
Driver: C:\Windows\system32\atidemgy.dll, 4.05.5102.23846 (Spanish), 12/20/2013 15:14:52, 442368 bytes
Driver: C:\Windows\system32\atioglxx.dll, 6.14.0010.12682 (English), 12/20/2013 15:17:42, 22477824 bytes
Driver: C:\Windows\system32\aticalrt.dll, 6.14.0010.1848 (English), 12/20/2013 15:34:30, 52224 bytes
Driver: C:\Windows\system32\aticalcl.dll, 6.14.0010.1848 (English), 12/20/2013 15:34:20, 49152 bytes
Driver: C:\Windows\system32\aticaldd.dll, 6.14.0010.1848 (English), 12/20/2013 15:30:58, 14302208 bytes
Driver: C:\Windows\system32\atibtmon.exe, 2.00.0000.0000 (English), 4/10/2013 12:34:24, 118784 bytes
Driver: C:\Windows\system32\atiapfxx.blb, 12/20/2013 15:35:10, 570240 bytes
Driver: C:\Windows\system32\atidxx32.dll, 8.17.0010.0531 (English), 12/20/2013 16:23:02, 8450320 bytes
Driver: C:\Windows\system32\atiuxpag.dll, 8.14.0001.6359 (English), 12/20/2013 16:23:42, 125824 bytes
Driver: C:\Windows\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 4/10/2013 12:34:24, 45056 bytes
Driver: C:\Windows\system32\ATIODE.exe, 1.00.0000.0001 (English), 4/10/2013 12:34:24, 294912 bytes
Driver: C:\Windows\system32\amdave32.dll, 5.09.0006.0000 (English), 12/20/2013 14:38:32, 90112 bytes
Driver: C:\Windows\system32\atisamu32.dll, 7.01.0000.0001 (English), 12/20/2013 14:38:16, 80896 bytes
Driver: C:\Windows\system32\amdhcp32.dll, 1.00.0000.0001 (English), 12/20/2013 16:24:18, 117560 bytes
Driver: C:\Windows\system32\kapp_ci.sbin, 8/14/2013 12:38:44, 42544 bytes
Driver: C:\Windows\system32\kapp_si.sbin, 9/27/2013 15:59:14, 35408 bytes
Driver: C:\Windows\system32\samu_krnl_ci.sbin, 11/12/2013 14:41:08, 138768 bytes
Driver: C:\Windows\system32\samu_krnl_isv_ci.sbin, 11/12/2013 14:41:08, 138768 bytes
Driver: C:\Windows\system32\DRIVERS\atikmpag.sys, 8.14.0001.6359 (English), 12/20/2013 14:40:00, 498688 bytes
Driver: C:\Windows\system32\atipblag.dat, 9/12/2011 19:06:16, 3917 bytes
Driver: C:\Windows\system32\atiu9pag.dll, 8.14.0001.6359 (English), 12/20/2013 16:23:32, 98496 bytes
Driver: C:\Windows\system32\atigktxx.dll, 8.14.0001.6359 (English), 12/20/2013 14:41:26, 96768 bytes
Driver: C:\Windows\system32\atiglpxx.dll, 8.14.0001.6359 (English), 12/20/2013 14:41:40, 69632 bytes
Driver: C:\Windows\system32\aticfx32.dll, 8.17.0010.1254 (English), 12/20/2013 16:23:18, 1098656 bytes
Driver: C:\Windows\system32\OpenCL.dll, 1.02.0011.0000 (English), 12/20/2013 15:53:06, 57344 bytes
Driver: C:\Windows\system32\amdocl.dll, 10.00.1359.0004 (English), 12/20/2013 15:55:24, 24874496 bytes
Driver: C:\Windows\system32\amdocl_as32.exe, 12/20/2013 15:58:42, 995342 bytes
Driver: C:\Windows\system32\amdocl_ld32.exe, 12/20/2013 15:58:42, 798734 bytes
Driver: C:\Windows\system32\OpenVideo.dll, 10.00.1359.0004 (English), 12/20/2013 15:58:30, 83456 bytes
Driver: C:\Windows\system32\OVDecode.dll, 10.00.1359.0004 (English), 12/20/2013 15:58:16, 73216 bytes
Driver: C:\Windows\system32\clinfo.exe, 12/20/2013 15:58:50, 200704 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.ssz, 8.14.0001.6024 (English), 12/11/2013 20:32:22, 25344 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.isz, 11/21/2013 15:42:20, 1986 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.csz, 12/18/2013 04:56:36, 8180 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc32.dll, 1.00.0000.0001 (English), 12/20/2013 15:39:00, 258560 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDhwDecoder_32.dll, 1.00.0000.0001 (English), 12/20/2013 15:43:28, 196608 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDMFTDecoder_32.dll, 1.00.15684.1342 (English), 12/20/2013 15:42:42, 98304 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDMFTVideoDecoder_32.dll, 12/20/2013 16:22:22, 109832 bytes
Driver: C:\Windows\system32\coinst_13.301.1001.dll, 1.00.0005.0009 (English), 12/20/2013 16:00:18, 114688 bytes

Name: AMD SMBus
Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_780B1849&REV_16\3&267A616A&0&A0
Driver: n/a

Name: Puente PCI de CPU host estándar
Device ID: PCI\VEN_1022&DEV_1410&SUBSYS_14101849&REV_00\3&267A616A&0&00
Driver: n/a

Name: Controladora de host USB OpenHCD estándar
Device ID: PCI\VEN_1022&DEV_7809&SUBSYS_78091849&REV_11\3&267A616A&0&A5
Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7600.16385 (English), 7/13/2009 20:51:14, 20480 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (Spanish), 7/13/2009 20:51:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (Spanish), 7/13/2009 20:52:09, 258560 bytes

Name: Puente PCI de CPU host estándar
Device ID: PCI\VEN_1022&DEV_1405&SUBSYS_00000000&REV_00\3&267A616A&0&C5
Driver: n/a

Name: Controlador de host de PCI a USB mejorado
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_78081849&REV_11\3&267A616A&0&9A
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7600.16385 (English), 7/13/2009 20:51:14, 41472 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7600.16385 (Spanish), 7/13/2009 20:51:15, 284160 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7600.16385 (Spanish), 7/13/2009 20:52:09, 258560 bytes

Name: Puente PCI de CPU host estándar
Device ID: PCI\VEN_1022&DEV_1404&SUBSYS_00000000&REV_00\3&267A616A&0&C4
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16385
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.03.4533.0000
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.03.4533.0000
ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.03.4533.0000
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16490
LAV Splitter,0x00400001,1,1,LAVSplitter.ax,0.63.0000.0040
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
CyberLink Audio Wizard,0x00201010,1,1,CLAudWizard.ax,1.00.0000.4414
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16490
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16490
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16385
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
CyberLink Line21 Decoder (PDVD10),0x00200000,0,2,CLLine21.ax,4.00.0000.10324
CyberLink Streamming Filter(PDVD10),0x00200000,0,1,CLStream.ax,1.01.0000.2902
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
CyberLink DVD Navigator (PDVD10),0x00200000,0,3,CLNavX.ax,8.01.0001.1426
CyberLink AudioCD Filter (PDVD10),0x00200000,0,1,CLAudioCD.ax,5.00.0000.7823
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16385
CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.01.0000.3022
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16490
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
CyberLink Matroska Splitter(PDVD10),0x00200000,1,2,CLMKVSplter.ax,1.00.0000.1404
CyberLink TimeStretch Filter (PDVD10),0x00200000,1,1,clauts.ax,2.00.0000.2626
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
CyberLink RealMedia Splitter(PDVD10),0x00600000,1,1,CLRMSplitter.ax,1.00.0000.1103
CyberLink Demultiplexer(PDVD10 UPnP),0x00200000,1,0,CLDemuxer.ax,1.00.0000.4513
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16385
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16385
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16490
CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.04.0000.2117
CyberLink Video/SP Decoder(PDVD10 UPnP),0x00200000,2,3,CLVSD.ax,6.00.0000.3313
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
CyberLink Audio Decoder (PDVD10),0x00201000,1,1,Claud.ax,8.04.0000.2704
CyberLink Video/SP Decoder (PDVD10),0x00602000,2,3,CLVsd.ax,8.04.0000.1408
CyberLink HD/BD Mixer (PDVD10),0x00200000,1,2,CLHBMixer.ax,2.00.0000.2428
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16490
CyberLink Audio Decoder(PDVD10 UPnP),0x00200000,1,1,CLAud.ax,6.01.0000.3816
Haali Media Splitter,0x00400000,0,1,splitter.ax,1.13.0138.0014
Haali Media Splitter (AR),0x003fffff,1,1,splitter.ax,1.13.0138.0014
CyberLink Audio Effect (PDVD10),0x00200000,1,1,ClAudFx.ax,6.00.0000.7225
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
CyberLink Push-Mode CLStream(PDVD10),0x00200000,0,1,CLStream(PushMode).ax,1.00.0000.1627
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16490
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16385
DivX Decoder Filter,0xff800000,1,1,DXdec.ax,6.08.0000.0000
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16385
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16490
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16490
Haali Video Renderer,0x00200000,1,0,dxr.dll,
CyberLink AVCHD Navigator,0x00600000,0,3,CLAVCHDNav.ax,2.00.0000.3405
CyberLink Digest Filter (PDVD10),0x00200000,2,2,DigestFilter.dll,1.00.0000.3314
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
CyberLink WMV/WMA Demux(PDVD10),0x00600000,1,2,CLWMFDemux.ax,1.00.0000.1302
Cyberlink SubTitle Importor (PDVD10),0x00200000,2,1,CLSubTitle.ax,1.00.0000.7319
Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.13.0138.0014
VSFilter,0x00200000,2,1,vsfilter.dll,1.07.0007.0157
VSFilter (auto-loading version),0x00800002,2,1,vsfilter.dll,1.07.0007.0157
CyberLink Audio Spectrum Analyzer(PDVD10 UPnP),0x00200000,1,1,CLAudSpa.ax,1.00.0000.0924
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16385
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16385
Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.13.0138.0014
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16490
CyberLink HAM Decoder,0x00600000,0,1,CLCvd.ax,1.00.0000.1505
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
DC-Bass Source,0x00400000,0,1,DCBassSourceMod.ax,1.05.0002.0000
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
CyberLink Tzan Filter (PDVD10),0x00200000,1,1,CLTzan.ax,3.05.0000.2704
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.03.4533.0000
LAV Splitter Source,0x00400001,0,1,LAVSplitter.ax,0.63.0000.0040
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
CyberLink RealVideo Decoder(PDVD10),0x00600000,1,1,CLRMVD.ax,1.00.0000.1225
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16385
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16385
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
CyberLink Video Decoder (PDVD10),0x00200000,1,2,CLCvd.ax,1.00.0000.1505
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16490
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16490
CyberLink MPEG-4 Splitter (PDVD10),0x00600000,1,2,clm4splt.ax,1.01.0000.2424
CyberLink RealAudio Decoder(PDVD10),0x00600000,1,1,CLRMAud.ax,1.00.0000.1225
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.03.4533.0000
madVR,0x00200000,1,0,madVR.ax,0.87.0012.0000
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16385
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16490
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16490
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16490
LAV Audio Decoder,0x00800003,1,1,LAVAudio.ax,0.63.0000.0040
CyberLink FLV Splitter(PDVD10),0x00800001,1,1,CLFLVSplitter.ax,1.00.0000.1201
LAV Video Decoder,0xff800000,1,1,LAVVideo.ax,0.63.0000.0040
Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.1402
Haali Video Sink,0x00200000,1,0,splitter.ax,1.13.0138.0014
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16490

WDM Streaming Tee/Splitter Devices:
Convertidor de derivador/consumidor a consumidor,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.03.4533.0000
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16490
Códec Cinepak por Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
ffdshow Video Codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Códec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7600.16385
Códec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7600.16385
Lagarith Lossless Codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7600.16385
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7600.16385
x264vfw - H.264/MPEG-4 AVC codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Xvid MPEG-4 Codec,0x00200000,1,1,qcap.dll,6.06.7600.16385

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
PCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16490
AC-3 ACM Extensible,0x00200000,1,1,quartz.dll,6.06.7600.16490
Ley A CCITT,0x00200000,1,1,quartz.dll,6.06.7600.16490
Ley u de CCITT,0x00200000,1,1,quartz.dll,6.06.7600.16490
AC-3 ACM Codec,0x00200000,1,1,quartz.dll,6.06.7600.16490
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16490

Audio Capture Sources:
FrontMic (Realtek High Definiti,0x00200000,0,0,qcap.dll,6.06.7600.16385

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16485
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16485
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16485

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16490

WDM Streaming Capture Devices:
Realtek HD Audio Front Mic input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16485

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16385
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16385
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16385
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16385

WDM Streaming Communication Transforms:
Convertidor de derivador/consumidor a consumidor,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Audio Renderers:
Altavoces (Realtek High Definit,0x00200000,1,0,quartz.dll,6.06.7600.16490
CyberLink Audio Renderer (PDVD10),0x00200000,1,0,cladr.ax,7.00.0000.2704
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16490
DirectSound: Altavoces (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7600.16490

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
fons_garmo
Hero (Retired)
9 years ago
@cari888888,

Debes empezar por actualizar Windows 7 al Sercice Pack 1. Aquí tienes instrucciones sobre como hacerlo: https://support.microsoft.com/es-es/help/15090/windows-7-install-service-pack-1-sp1

Tras actualizar, por favor ejecuta Windows Update y descarga e instala las actualizaciones disponibles (pueden ser varios cientos). Un sistema actualizado es esencial para el correcto funcionamiento de los juegos.
Anonymous
9 years ago
muchas gracias por tu ayuda lo are y te dire como me fue
EA_Mai
EA Staff
9 years ago
Hola @cari888888,

¿Cómo fue la cosa? ¿Conseguiste arreglar el problema con los consejos de nuestro héroe @fons_garmo? 🙂

Un saludo,

Mai
juankamilo08
6 years ago
@fons_garmo Hola ami me pasa lo mismo, me sale esto ((se produjo la excepcion unknown software exception (0x80000003) en la ubicacion 0x004ccdd2))
Y se sale del juego.
Tengo windows 7, ram 2gb
Por favor ayúdame gracias
fons_garmo
Hero (Retired)
6 years ago
Hola @juankamilo08 ,

Necesito información de tu PC. Haz lo siguiente:

-Dale a Inicio / ejecutar... y escribe "dxdiag". (Si tienes Windows 8 puedes hacerlo usando el buscador de la esquina superior derecha)
-Te saldrá una ventana nueva con info de tu ordenador. Abajo, dale a "Guardar la información...".
-Esto generará un archivo de texto con la info de tu ordenador. La única información personal es el nombre del equipo, que puedes encontrar entre las primeras líneas y borrar si quieres.
-Sube ese archivo aquí, usando el botón "Examinar..." que verás al responder a este mensaje.
juankamilo08
6 years ago
hola aca esta la info de mi equipo
espero tu respuesta gracias
DxDiag.txt32 KB
fons_garmo
Hero (Retired)
6 years ago
@juankamilo08 ,

Debes instalar el Service Pack 1 de Windows 7 para que Los Sims 4 pueda funciona: https://support.microsoft.com/es-es/help/15090/windows-7-install-service-pack-1-sp1

Debes tener en cuenta también que tienes un equipo muy ajustado, con poca RAM, un procesador viejo y un sistema de 32 Bits. En un futuro cercano, Los Sims 4 dejará de ser compatible con tu equipo. Además, es posible que el juego no se ejecute correctamente ya que el ordenador tiene una potencia muy muy limitada
juankamilo08
6 years ago
@fons_garmo Gracias voy a instalar el servici Paco ojalá me funcione
juankamilo08
6 years ago
@fons_garmo hola no me deja instalar el service pack 1 dice esto
( la instalacion del service pack no puede continuar faltan uno o mas componentes)
ya actualice unas actualizaciones que aparecieron y nada que me da el service pack
fons_garmo
Hero (Retired)
6 years ago
@juankamilo08 ,

Si no puedes instalar el Service Pack debes contactar con Microsoft, ellos son los que pueden ayudarte con problemas relacionados con Windows 7:

https://support.microsoft.com/es-es
Raysito4288
3 years ago
Hola @fons_garmo
A mi también me pasa esto pero en windows 10, como puedo arreglarlo?
EA_Abril
EA Staff
3 years ago
Hola @Raysito4288,

Te pido que no revivas un hilo de 2017, porque no le da visibilidad a tus mensajes. En este caso crea un nuevo tema con todos los detalles de tu problema para que así te podamos ayudar desde la Comunidad. 😉

Dicho esto cerraré este hilo para evitar futuras confusiones.

Saludos.

Forum Discussion

15 Replies

About Los Sims 4 Problemas Técnicos & Bugs

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