I am sure. I never use iCloud and always have it off, and I have used that guide before. iCloud is completely turned off, and I even turned it on temporarily to look in the files and nothing was there. ☹️
Can you please try repairing the game by right clicking on it in your Games Library in Origin and select Repair Game?
If you don't have an Electronic Arts folder in your Documents folder can you create one?
I have tried repairing the game and it never found any errors or abnormalities. I'm currently reinstalling Sims 4, hoping maybe a 3rd-times-the-charm thing?
I was actually wondering about that, because sometimes in CC in the mods folder, the resources document is missing and you can create a new one. But there's more in the EA folder, isn't there? Because doesn't it also contain like game save files and such? And I'm not sure if you can re/create those easily...
The Documents > Electronic Arts > The Sims 4 folder contains all your saves/CC/saved lots(Tray)/game settings etc. Without it the game will recreate a new one every time you load up the game (which is the first troubleshooting step a user should try if their game will not load).
When you repair the game you will not know if there are any issues fixed as the game is just repaired.
Let us know how the new install goes 🙂
Finished the new install and played the game for a few minutes, saved a new game file and exited. Checked to see if the Electronic Arts folder was there and it wasn't. I then repaired the game, still no EA folder, then played the game for about 15-20 minutes, saved a new game file, and it still didn't create the folder. AHHHHHH. ☹️ I don't know what to do.
