The Documents > Electronic Arts > The Sims 4 folder contains all your saves/CC/saved lots(Tray)/game settings etc. Without it the game will recreate a new one every time you load up the game (which is the first troubleshooting step a user should try if their game will not load).
When you repair the game you will not know if there are any issues fixed as the game is just repaired.
Let us know how the new install goes 🙂
Finished the new install and played the game for a few minutes, saved a new game file and exited. Checked to see if the Electronic Arts folder was there and it wasn't. I then repaired the game, still no EA folder, then played the game for about 15-20 minutes, saved a new game file, and it still didn't create the folder. AHHHHHH. ☹️ I don't know what to do.
Something on your Mac is causing this issue, it's not the game. Do you have Antivirus running? Do you use a 3rd party 'cleaning' App. which claims to get rid of unwanted files? Is your Home folder running from an external drive?
And you are 100% sure that iCloud Drive is NOT enabled? In system Preferences > iCloud it should not be checked:
Can you open your Documents folder and keep looking at it whilst loading the game. Is an Electronic Arts folder generated?
I use Norton for an antivirus, and I've never had any issues with it. It hasn't given me any errors or issues with the game. iCloud is definitely turned off. (I attached a pic to show.) I also do not use an external drive. And I don't use any 3rd party "cleaners" or anything like that - Norton does just find and I regularly manually clean out unused/unwanted files.
I also opened up the game as you suggested with the Documents folder open and there is still no Electronic Arts folder. ☹️ I'm thinking I should try contacting EA support again but I'm uncomfortable with telephone calls and their chatline isn't working for some reason so I've kind of been refreshing the page every few hours to see if the online chat will finally work...
Great, thanks for the info. Did the folder create itself as the game was loading? I'm interested to see if the folder is created at all or if it is created then mysteriously vanishes.
I don't use antivirus so don't have much experience of them but don't they update themselves in real time if they are to be effective? Could it be possible that Norton has updated and for whatever reason is quarantining your Electronic Arts folder? Can you completely disable it then launch your game and see if it helps? If you're still having the issue after disabling Norton can you set up a new user account on your Mac, with no antivirus running, and see if you can play properly in that account?
