Finished the new install and played the game for a few minutes, saved a new game file and exited. Checked to see if the Electronic Arts folder was there and it wasn't. I then repaired the game, still no EA folder, then played the game for about 15-20 minutes, saved a new game file, and it still didn't create the folder. AHHHHHH. ☹️ I don't know what to do.
Something on your Mac is causing this issue, it's not the game. Do you have Antivirus running? Do you use a 3rd party 'cleaning' App. which claims to get rid of unwanted files? Is your Home folder running from an external drive?
And you are 100% sure that iCloud Drive is NOT enabled? In system Preferences > iCloud it should not be checked:
Can you open your Documents folder and keep looking at it whilst loading the game. Is an Electronic Arts folder generated?
I use Norton for an antivirus, and I've never had any issues with it. It hasn't given me any errors or issues with the game. iCloud is definitely turned off. (I attached a pic to show.) I also do not use an external drive. And I don't use any 3rd party "cleaners" or anything like that - Norton does just find and I regularly manually clean out unused/unwanted files.
I also opened up the game as you suggested with the Documents folder open and there is still no Electronic Arts folder. ☹️ I'm thinking I should try contacting EA support again but I'm uncomfortable with telephone calls and their chatline isn't working for some reason so I've kind of been refreshing the page every few hours to see if the online chat will finally work...
Great, thanks for the info. Did the folder create itself as the game was loading? I'm interested to see if the folder is created at all or if it is created then mysteriously vanishes.
I don't use antivirus so don't have much experience of them but don't they update themselves in real time if they are to be effective? Could it be possible that Norton has updated and for whatever reason is quarantining your Electronic Arts folder? Can you completely disable it then launch your game and see if it helps? If you're still having the issue after disabling Norton can you set up a new user account on your Mac, with no antivirus running, and see if you can play properly in that account?
I had the windows (Sims 4 game window and Documents folder window) open side by side while launching the game, playing it, and while quitting it and no Electronic Arts folder ever appeared.
For Norton, it scans every download to my computer and when the download and scan are complete, it either ignores the new file (meaning it's clean/safe) or it lets me know there are unknown or dangerous elements in the file and gives me suggested actions. I don't recall any specific events where it suddenly updated (which it does often) and then starts attacking a safe/known file/app/folder/etc. But I know that if it does, it doesn't automatically block out or delete the item in question, it just alerts me of possible dangers and then I make the decision. So I don't think it's the antivirus.
I'll try the different user, tho, and see if that maybe works. I *MIGHT* have already tried that but I honestly can't remember at this point. xD
What about if you do a search in Spotlight/Finder for Electronic Arts or Slot_00000002.save or something similar related to the Electronic Arts > Sims 4 folder?
I'm so sorry for the late response! I forgot there was a second page to the topic 😞
I have tried searching for it in Finder and nothing shows up. I've searched for the folder, for save files, and even for a sims folder (not even specifying sims 4) but it's not showing up anything except for the origin app and the sims 4 app. 🤔
And have you completely disabled Norton and then tried to play and save?
I know this is an old thread but I was just trying to find answers as I had the same problem just this evening. Nothing was working when I tried basically everything suggested, but after I'd checked my iCloud Drive was turned off and started the game up again, I then checked my documents folder and suddenly the EA folder was there, it created itself while the game was loading and everything is working fine now I have installed my saves, tray and CC. Just thought I'd post this for anyone else having the same issue in case they're also struggling to find an answer or something else to try.
