Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.58.69.1010
What expansions, game packs, and stuff packs do you have installed? Get Together, Get to Work, Cats and Dogs, Seasons, Island Living, Outdoor Retreat, Dine Out, Spa Day, Vampires, Perfect Patio Stuff
Steps: How can we find the bug ourselves? Enter CAS or load a Household in Sims
What happens when the bug occurs? When entering CAS Sims will appear glossy and textured wrong. As time goes on more graphical errors will begin to show up until the game freezes, locking up my computer as well. Music will still play on the computer as though the game isn't frozen. When opening a Sims save, upon selecting to play a household the sims loading menu will arrive and when the song plays announcing the game will be opening shortly, the game will freeze and lock up the entire computer system. But the music will still continue to play like it's loading still. If it loads the game, Sims will experience graphical errors and will have graphics that jump around the screen.
What do you expect to see? Normal graphics and the game loading as normal
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I have already tried all the usual ways to remove errors listed for other issues All mods were removed, every folder was removed to restart sims from scratch, sims was uninstalled and reinstalled, the Legacy edition was downloaded. None of those methods worked to fix the error.
Since the game froze my entire computer instead of crashing only the game I do not have a crash report for any of the many times it froze.
Problems seem to have started 2 updates ago as the game was working perfectly fine before then.
Had to Link these because I couldn't post otherwise.
Link to screenshots of the problem: Screenshots
