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lalalalalaaa2's avatar
lalalalalaaa2
Seasoned Newcomer
9 days ago

All Content Downloaded from The Gallery Gone

When I loaded up my game today I found that all content originating from The Gallery had disappeared! Lots, Households, all gone. I'm also unable to see my content that should be saved in The Gallery. Anyone know how I can fix this? My current played household seems to be working fine,  but all Lots now seem very cheap to purchase too... I've been playing this save for years now, so I'll be very sad if I have to start again!

I play on a Macbook and I've tried repairing the game via the EA app multiple times with no success. 

downloads
file structure

4 Replies

  • lalalalalaaa2's avatar
    lalalalalaaa2
    Seasoned Newcomer
    13 hours ago

    I was syncing to cloud until recently (I turned it off as I was running out of space)... the timing would match with when I lost everything.

    As far as I'm aware I moved everything to my mac book's local drives. Any idea how I can find/restore the Tray folder?

    I've also been having issues with the online Gallery ages. Mostly of the stuff I favourite either never appears or doesn't stay in my Catalogue 🤷‍♀️

  • lalalalalaaa2's avatar
    lalalalalaaa2
    Seasoned Newcomer
    6 days ago

    Actually it's both. All of the lots and sims I downloaded from The Gallery and placed in my game have disappeared (eg. Newcrest was entirely populated with Lots I'd got from The Gallery and it's now completely empty), and also all the Content I'd favourited and stored in my catalogue in The Gallery has vanished too.

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