Build Mode Items Crystal Creations

This is the only way I can figure out how to contact Ea, they keep redirecting me to places without giving me a contact option.

For starters, i bought the crystal creations pack when I first got the sims game. I didn't know much about packs at the time but i just saw a youtube video of someone building a house using build mode items for crystal creations which i have never seen when building and I own the pack.  i looked in build mode and there is items but they show up as a red X and won't let me place them. i need help trying to figure out how to get them to work, i want my build mode items i cant even use the pack. I have already tried disabling mods which didn't and i knew it wouldn't anyways because i bought it before i ever had any mods.