I can't update my sims 4 because everytime i try, origin says that i have no internet connection even though i do!!! i already tried to install and uninstall origin but it still does not work help please!!
@Juliaaa516 Did you download the most recent Origin installer? Is your computere a pc or mac? What security software are you using?
What model Apple computer do you have? You can find the information in the black Apple logo on the upper left hand side of your screen. Do not include the serial number.
Also have you tried updating your Mac OS to High Sierra?
You need to upgrade to Sierra/High Sierra, or El Capitan if your Mac cannot go further than 10.11. Your issue is well documented, EA are aware and are working on a fix.
You can read about your issue here - https://answers.ea.com/t5/The-Sims-Mac/Empty-Game-Library-Server-Error/m-p/6938454#M13245
Upgrade to El Capitan - https://support.apple.com/en-gb/HT206886
Upgrade to Sierra - https://support.apple.com/en-gb/HT208202
Upgrade to High Sierra - https://support.apple.com/en-gb/macos/high-sierra
Locking this thread as we don't need multiple posts on the same issue, feel free to post in the main thread if you need further help (here's the link again - https://answers.ea.com/t5/The-Sims-Mac/Empty-Game-Library-Server-Error/m-p/6938454#M13245) 🙂
