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lostinthestars7's avatar
lostinthestars7
Seasoned Newcomer
4 days ago

Constant crashes especially in CAS

I installed Sims 4 today on my 2020 macbook air (M1 chip and 8gb RAM, ~100GB available space) running Big Sur. I haven't installed any mods and the game version is 1.112.519.1220.

The game crashes randomly, especially when fast forwarding or in create a sim. The audio continues to play when it’s on and it makes sounds like the gameplay is continuing to happen, however I can’t see the cursor and the screen freezes. I can’t pull up task manager to kill the program so I’ve ended up doing forced restarts with the power button. 

I appreciate any advice if anyone knows what's going on! I can provide more information if needed. 

I've tried the following fixes, and nothing has worked:

  • Removing localthumbcache.package;
  • Starting the game while disconnected from wifi;
  • Repairing program on EA app;
  • Turning down graphics quality to low;
  • Turning off audio;
  • Taking Sims 4 game folder out of EA folder;
  • Playing on battery power;
  • Turning on vertical sync
crashing

1 Reply

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  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 days ago
    lostinthestars7  wrote:

    I can’t pull up task manager to kill the program so I’ve ended up doing forced restarts with the power button. 

    macOS doesn't have Task Manager, that's a Windows thing. If you want to bring up running apps click on Apple > Force Quit in the menu bar, select The Sims 4 and then Force Quit. If you're playing in fullscreen use 3 finger swipe to the right to switch back to the main desktop.

    lostinthestars7 wrote:

    Playing on battery power;

    Never do this unless you have no choice. Your battery will drain really quickly, shortening the lifespan. Always play plugged into power. Not even sure why this would be a troubleshooting step?

    lostinthestars7 wrote:

    Removing localthumbcache.package;

    This does nothing unless you also remove the Mods folder. But as you tried a new clean Sims 4 folder there is no need to do this.

    You're running a very out of date version of macOS. Is there a reason you need to be running Big Sur? If not please update to the current macOS Sequoia 15.3.1 and see if that fixes your issues.

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