This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.
Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂
Name (driver): Radeon Pro Vega 56
Name (database): AMD Vega 56 [Found: 1, Supported: 1]
is now what my config log states! I am going to see if I can break the game now.
Alas, I still broke it but it lasted much longer than usual before it crashed and burned.
Was definitely worth a try, though. Thanks for your help, I do really appreciate it.
Yeah. I will have to wait to play the game until then. I am not damaging a $6000 computer because of a game and these hard reboots are not good for it. I’ll check every patch, but until then.. wasted money, which sucks but beats frying my computer because it’s crashing out the entire thing.
Operating System: macOS Catalina Version 10.15.6
Mac model: iMac Pro (2017)
Processor: 3,2 GHz 8-Core Intel Xeon W
Memor (RAM): 32 GB 2666 MHz DDR4
Graphics: Radeon Pro Vega 56 8 GB graphics
Normal version of the game. I have every DLC besides My First Pet Stuff.
I am running antivirus, but I have not tried turning it off.
I repaired the game in Origin on Friday (04.09.2020).
No mods, but some CC and have not tried removing them.
Cache folder empty.
Problem started after updating The Sims 4 on Friday (04.09.2020)
Essentially the same problem as RJBlain is having. Except that each time it is apparently triggered by using the mouse to zoom in or out whilst rotating the screen/view with the mouse. This doesn’t happen every time i move the screen with the mouse, but it is the last thing I do each time before the game freezes.
1. Move screen with mouse
2. Screen freezes, graphics become glitchy, spinning rainbow wheel, hot keys (exit program, screenshot, force quit, and reboot) don’t work, keyboard and mouse unresponsive, music from game still playing
3. System crashes/reboots
4. “Your computer restarted because of a problem. Press a key or wait a few seconds to continue starting up.” message appears
5. log in screen
6. No “Your computer was restarted because of a problem.” pop up
After I log in then the origin log in window appears. If I log in then immediately Sims 4 opens instead of having to click on the Sims 4 icon within Origin.
No apple error crash report pop up.
The error occurred 3 or 4 times on Friday (04.09.2020) and once today (06.09.2020). Did not try to run Sims 4 yesterday.
On Friday (04.09.2020) I used Disk Utility to perform First Aid and no problems were found.
Checked Console today and found under Crash Reports OriginCrashReporter from today, and nothing from The Sims 4 since February 2020. Nothing under Spin Reports.
Today before playing the Sims 4 I followed the Config file advice, and the file did change as expected. Played in a live action mode, moved the mouse around, but after 10-20 minutes the game froze and the imac pro rebooted.
Yes, moving the screen often does it for me. But it started to rain in game once, I dared to click a couch to ask my sim to sit crashed it once. I tried to click the button to save, which crashed it once.
i think my favorite crash was clicking to change the wall mode and the whole danger computer rebooted so hard it saw stars. /giggle
it seems obvious the developers did not test if their patch worked very well on iMac Pro 2017 models...
