This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.
Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.66.139.1220
What expansions, game packs, and stuff packs do you have installed? All expansion packs except Cats & Dogs Game packs: Making magic, Strangerville, Parenthood, Vampires, Outdoor retreat Stuff packs: Tiny living, Laundry day, toddler stuff, romantic garden, spooky stuff
Steps: How can we find the bug ourselves? It has occured when editing an uninhabitated lot, with bb.moveobjects enabled, after 20-30 minutes of play time.
What happens when the bug occurs? Some time into playing the screen will freeze. Most often when moving the camera around, but not 100% if that's the only trigger. At first it just freezes for a few seconds and then resumes as usual. Eventually it will freeze for longer, and weird graphic glitches appear such as the ground going grey, walls turning into weird diamond patterns that are partially see through. It stays like that for a few seconds, switches back to normal view for a few seconds, and then back to the same graphic glitches. At this point it does not unfreeze again, I am unable to tab out of the game, and forced to reboot the entire computer. Once it was flipping between a bright red screen with nothing but the ingame pointer and the graphic glitch house instead. I have encountered the bug both with my cc and mods installed as well as with all of them removed from the game. This bug had never occurred before the latest update was released, nor anything like it.
What do you expect to see? I expect to be able to play for more than twenty minutes at a time, and I expect to be able to leave the game if it glitches.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The latest update, the one that added free placing of windows.
Game freezing bug that makes the game entirely unplayable.
Edit - edited title to reflect the specific Mac model affected by the posters in this thread (Bluebellflora)
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
MacOS Catalina version 10.15.6
MacBook Pro (15-inch 2019)
Processor 2,3 Ghz 8-core Inte Core i9
Memory 32 GB 2400 MHz DDR4
Startup Disk Macintosh HD
Graphics Intel UHD Graphics 630 1536 MB
I'm on the normal version of the game, I have no antivirus installed.
I wasn't aware of the "repair game" function in Origin. I will attempt that now and report back if it changes anything.
I ran the repair game function in Origin and started the game again. This time it took only a few minutes before it started to freeze for a moment before giving me back control. First when moving the camera, the second time when rezising an object to be placed. Right after that the graphic glitch happened again, but this time rather than being completely frozen it would be stuck for ten second or so, before giving me back control for a second, and then freezing again and repeating. Thanks to that, I managed to close down the game rather than have to reboot the entire computer.
I have the same problem now after updating to the latest patch - never had any similar problems before.
I only get 2-3 minutes of gameplay of trying to build on an empty lot with no family. Seems like the most common trigger for these glitches is rotating the camera, which will occasionally freeze the game for a few seconds, with the default MacOS cursor showing instead of the in-game one. Music will continue to play, but everything else is unresponsive.
The longer I play, the more frequent, longer and severe the glitches get. Once the glitches are triggered once, the subsequent ones will happen automatically. Eventually even exiting the game becomes almost impossible. Got a whole screen of bright red for 10 seconds once. Weird square artefacts in the graphics, which will be even displayed in the world map preview of the lot I was editing, after restarting.
MacBook Pro (15-inch, 2019)
macOS Catalina 10.15.4 (19E287)
Processor 2.4 GHz 8-Core Intel Core i9
Memory 32 GB 2400 MHz DDR4
Graphics Radeon Pro Vega 20 4 GB, Intel UHD Graphics 630 1536 MB
Storage 1 TB
Expansion Packs City Living, Discover University, Get Famous, Get to Work, Get Together, Island Living, Seasons
Game Packs Dine Out, Parenthood, Spa Day
Stuff Packs Bowling Night, Cool Kitchen, Fitness, Laundry Day, Moschino, Perfect Patio, Romantic Garden, Vintage Glamour
I've played my save with CC and mods, but I've tried playing with them disabled and it's no different.
Not running f.lux or any other software that would modify my graphics or display.
Hmm, you all have last generation 2019 15" MacBook Pros with AMD Vega GPUs. iMac Pros with similar GPUs are experiencing complete system lockup after the September patch with similar GPUs - https://answers.ea.com/t5/Technical-Issues-Mac/CPU-max-usage-and-system-crashing-on-IMac-Pro/m-p/9468479#M37516 although they are getting complete system lockup which I don't think you guys are?
Could you see if disabling Origin in-game helps at all? https://bluebellflora.com/2017/12/23/disable-origin-in-game/
And if any of you get any lastCrash reports please can you attach them to a post here 🙂
@Bluebellflora wrote:Hmm, you all have last generation 2019 15" MacBook Pros with AMD Vega GPUs. iMac Pros with similar GPUs are experiencing complete system lockup after the September patch with similar GPUs - https://answers.ea.com/t5/Technical-Issues-Mac/CPU-max-usage-and-system-crashing-on-IMac-Pro/m-p/9468479#M37516 although they are getting complete system lockup which I don't think you guys are?
The mouse still moves normally during a freeze glitch for me, so I guess it's not a total system freeze. I occasionally get the beachball spinner as well. Never gotten any system alert like in their first screenshot, but the blocky artefacts from the second screenshot are exactly what I get when I let the spiral of glitches get bad enough.
@Bluebellflora wrote:And if any of you get any lastCrash reports please can you attach them to a post here 🙂
I haven't got any lastCrash reports, as the game doesn't technically crash - though maybe it might if I leave it for long enough?
@Bluebellflora wrote:Could you see if disabling Origin in-game helps at all? https://bluebellflora.com/2017/12/23/disable-origin-in-game/
I'll try that next, thanks!
