This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.
Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂
@aftksims wrote:Thanks for the update - is there any sort of ETA on how long these things take to be addressed?
I’ve spent a lot of money on this game, the expansion packs and computer and at this point I’m ready to request a refund from EA.It’s a total waste of money on a product I can’t even use.
I feel your frustration... there are a few expansions on sale and CC I've found that I've been itching to take out for a spin, but there's no point in spending money on something I can't use at the moment.
Agreed. And given the fact that there is not even a workaround 1.5 months later, I'm irritated. At the very least there should be a way for us to roll back to before the 9/2020 update, until they can figure out what's going on.
IF this ever works again I am never updating until I can see that Macs aren't adversely affected.
Hi all, just adding my most recent fun with this game while playing on laptop mode (hope the video attachment works).
I've been leaving my activity monitor open because I'm able to toggle back and forth now without a complete lock up but the game remains unresponsive. Interestingly the CPU usage is typically 80-90% but I see it jump up as high as 195% when the game starts to lock up. This is the first time my screen went crazy like this though. It's usually the scattered black boxes I see. Anyways, hopefully it is helpful... this occurred in the same save file I provided earlier. I'm by far not an expert but it seems like something in the game is triggering something to overpower/overwork the CPU or something. Not sure if that ends up being an innate Apple issue or not, although I've talked to them twice and they are of no assistance with this.
Sigh.
So happy we’re getting an expansion pack that many Mac players won’t be able to play
please help us EA
Agreed. I did some toying around with graphics setting again this weekend. I found it interesting that on low it was crashing within 15 minutes, but then on high I was able to play in build mode for 45 minutes, but when I changed to live play (city living lot) it did this. I was tracking CPU and graphics card action the entire time.
No idea what to make of any of this.
I don’t know anything about coding or making video games but all of this is all very bizarre to me.
Especially because I bought that dumb Star Wars pack because I am a loyal sim customer at the end of the day , played for a week with no problems and then this update came around which arguably made my darker skin tones look WORST than before and on top of that makes it unplayable.
someone said it before , but EA should of given us a turn around on the update or something to hold us over because the silence is only scaring me about the future for us Mac players. Our systems are definitely not “too old” yet for sims 4
No one has said it yet and that’s just what I’m fearing. I understand computers age much quicker technology wise and this problem with the graphic card makes me fear these are the next to get the boot similar to what happened with metal a year or two ago.
I’m just really missing my sims 4 and I get very big FOMO with new packs coming. And I’ve paid a lot of money for these games, they should be working.
alright well thank you, you def eased my mind a little with the age of my machine.
i guess seeing snowy escape on Twitter sent me off my rocker haha
ill keep checking back
I think the issue for me is when "looking into something" for nearly 2 months results in no updates, communication or solution.
This is obviously a very significant issue, as it renders the game virtually unplayable for us. It's not a simple bug or glitch. I've come to accept those, lol.
But for those of us who have spent $$$ on the product (I own every pack!), I'm surprised that we haven't been given even a temporary solution (e.g., reverting back to prior to the 9/2020 update, when this issue wasn't occurring).
I get that we are probably in the minority when it comes to gaming since most people use PCs, but still...
stay strong my mac sim 4 friends with the snowy escape trailer today
I know it's killing me that I can't even be excited :-(
but maybe with a new pack coming well get a patch to fix the last patch? fingers crossed!
Agreed - pack looks good and I like some of the updates. EA isn't getting a dime from me though until they fix this major issue.
@WillFoShizzle wrote:No one has said it yet and that’s just what I’m fearing. I understand computers age much quicker technology wise and this problem with the graphic card makes me fear these are the next to get the boot similar to what happened with metal a year or two ago.
@aftksims wrote:I get that we are probably in the minority when it comes to gaming since most people use PCs, but still...
Very defeatist sentiments here... 🙂 My MacBook Pro was bought exactly a year ago, and the AMD Vega 20 was the highest spec GPU possible for my custom build. It would not even cross my mind to think that my computer was too old to run a game that is in and of itself 6 times older than my computer...
And Macs may be a minority, but that's neither here nor there to be honest - EA sells this game for Macs, so it should work on Macs. What I have currently is unplayable, so I'd at least expect the ability to roll back to 1.65.77.1220 where this issue wasn't happening, so I can at least continue playing the game I've paid for...
@groenroos wrote:
@WillFoShizzle wrote:No one has said it yet and that’s just what I’m fearing. I understand computers age much quicker technology wise and this problem with the graphic card makes me fear these are the next to get the boot similar to what happened with metal a year or two ago.
@aftksims wrote:I get that we are probably in the minority when it comes to gaming since most people use PCs, but still...
Very defeatist sentiments here... 🙂 My MacBook Pro was bought exactly a year ago, and the AMD Vega 20 was the highest spec GPU possible for my custom build. It would not even cross my mind to think that my computer was too old to run a game that is in and of itself 6 times older than my computer...
And Macs may be a minority, but that's neither here nor there to be honest - EA sells this game for Macs, so it should work on Macs. What I have currently is unplayable, so I'd at least expect the ability to roll back to 1.65.77.1220 where this issue wasn't happening, so I can at least continue playing the game I've paid for...
I totally agree, there’s no way I can accept that my computer shouldn’t handle this. It wasn’t cheap to upgrade the graphics card or RAM, haha.
But the fact that my game has been unplayable for almost 2 months, no updates and no ability to roll back speaks for itself.
I imagine if a large amount of PC users had unplayable games there would be a fast fix/workaround.
Here we are twiddling our thumbs and waiting.
You know something else I have noticed? All of you have CPUs with more than 4 cores. And so do the 27" iMacs having similar issues, although they don't have Vega GPUs and the problems aren't as severe.
My 2019 27" iMac also gets a complete system lock up sometimes in-game and I have to power it off and back on again. It has a Radeon Pro 580X 8Gb and an 8-core i9 CPU.......
Interesting. I am in no way an expert but I feel like something in the game is triggering something to be overworked and then it for lack of a better word craps out on us, lol.
Since upgrading to Big Sur Beta, my system is no longer completely locking up. I can toggle back to the desktop which I thought was interesting. I do have to use Force Quit to close The Sims though.
Grrr hope they fix this soon. That new expansion pack looks so fun!
I agree I feel like something is triggering something only because this has never ever been this BAD.
Mostly because certain aspects of my game work but then others don't. That's just so crazy to me and something I've never experienced.
I also understand we are in a pandemic and workflow may be slow but at the same time the pandemic applies to us simmers (pc AND mac simmers) as well and if anything it makes me want to play sims 10x harder, especially because I've paid for it already. So I really hope this problem gets resolved soon!!!
another day of sims 4 not working
any updates EA? anyone care over there?
Yes another full week gone by with no updates or fixes.
Pretty much 2 months of an unplayable product.
another day another pointless support chat
EA (if you are even there listening) - basic troubleshooting is not going to fix this! stop telling me to uninstall and reinstall my game cause I've tried that 10 times.
basic troubleshooting maybe would have helped before the patch but THE PATCH BROKE MY GAME GET RID OF IT OR FIX IT NOW! I DIDNT MAKE THE PATCH, MY COMPUTER DIDNT MAKE THE PATCH, YOU DID!!!! MY BLOOD IS BOILING!!!!
AND REPLY TO SIMS 4 MAC ISSUES TWEETS PLEASE, WE SEE YOU HELPING ALL THE SPORT GAME PLAYERS ON TWITTER !!!!
To be honest with you that’s is not okay anymore. I hope someone could at least try to calm me down instead of saying the same things over and over again. Is your sims game working? I think it’s very easy to say that when you have a playable game. I don’t want to hear they are looking into things I want to know that I will have a fix soon. I’m going to continue being vocal even if I have to write on here every day because this should of been fixed already. So don’t tell me that’s not how patches work. Glitches and bugs are understandable a broken game is not. I understand it’s a video game but it’s a video game I paid for that’s still not working on a computer that’s beyond its requirements. So don’t belittle our problem , that’s why we are still here, it’s not being taken serious
Because my game has been completely unplayable for too long now. If they can’t give a complete fix they should give a temporary fix TODAY. This is not a small problem this is a game completely not working and no updates at all. “We’re looking into this” is not okay. And why can’t EA try to explain that to us instead of us speculating? Have they even tried to look into it since September when people originally had the issue? This is the last week of October coming up and we still only have “we’re looking into this” Totally unacceptable.
Then they need to roll back my game before The oct patch. Is the plan to put out another patch before snowy escape to break it more? I already know I’m not gonna be able to play snowy escape. I would agree with you if this was the first week of October but this is way too long now. Every passing day makes it worse.
