Disappearing Game Packs

So a little over a week ago, I noticed that none of my game, expansion or stuff packs were loading onto my games. I though "that's weird" so I went to go see which packs it said I had it, and it said that every single one of my packs that a bought, I didn't own anymore. I've tried everything but it doesn't seem to work, and I've even emailed the EA people but they didn't respond. So with all of that, I'm coming here to see if anyone knows how I can get my packs back. Do not hesitate to ask me any questions and thank you so much.