EP16 and SP09 corrupted download on Mac

Hi everyone — posting here because I'm having the same issue after the April 16th patch.

My EP16 expansion pack and SP09 stuff pack are both showing as "still downloading" in game, even though my EA account shows them as fully owned and the files are in the correct folders.

I've tried everything: cleared EA cache, repaired the game, uninstalled and reinstalled multiple times. Nothing works.

So I went into the actual pack folders and checked the file sizes, and here's what I found:

EP16:

• SimulationFullBuild0.package — 6.6 MB (should be several GB)

• SimulationPreload.package — 3.9 MB (should be much larger)

SP09:

• SimulationFullBuild0.package — 1.1 MB (should be much larger)

• ClientFullBuild0.package — 155.7 MB

Every single reinstall pulls the exact same undersized files, which tells me EA's servers are serving incomplete files for these two packs specifically. A different pack I purchased around the same time downloaded and works perfectly fine, so this is isolated to EP16 and SP09.

I'm on Mac using the EA App. Has anyone else seen this or found a fix? And is there any way to actually reach EA support beyond the forum — there's no live chat available to me.