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kimberlygmejia's avatar
kimberlygmejia
2 years ago
Solved

ERROR CODE 0

Hello, I keep getting "The game failed to save. Error Code:0" on my sims 4 on Macbook and I can't save any of my games, I have no mods on my game and I've been wanting to enjoy playing the game, but I haven't been able to because it doesn't save all of my content. Can someone please help me with this? I've deleted the game and downloaded it again and still it doesn't work, I am not sure what the issue is? Thank you so much

mac
  • Bluebellflora's avatar
    Bluebellflora
    2 years ago
    @kimberlygmejia

    System Settings > Privacy & Security > Files & Folders make sure the game has access to your Documents folder.

    If you have any antivirus or blocking software running make sure it is not interfering with the game needing access to the Sims 4 folder.

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  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @kimberlygmejia

    System Settings > Privacy & Security > Files & Folders make sure the game has access to your Documents folder.

    If you have any antivirus or blocking software running make sure it is not interfering with the game needing access to the Sims 4 folder.
  • edkjones's avatar
    edkjones
    2 years ago

    Product: The Sims 4
    Platform:Mac
    Which language are you playing the game in? English
    How often does the bug occur? Every time (100%)
    What is your current game version number? Game version file is blank
    What expansions, game packs, and stuff packs do you have installed? Get to work, get together, city living, cats and dogs, seasons, get famous, island living, discover university, eco lifestyle, snowy escape, cottage living, high school years, growing together, outdoor retreat, spa day, dine out, vampires, realm of magic, dream home decorator, my wedding stories, perfect patio, cool kitchen, movie hangout, vintage glamor, laundry day, Moschino, tiny living, nifty knitting, holiday
    Steps: How can we find the bug ourselves? By trying to save the game
    What happens when the bug occurs? I select save and the error code 0: unable to save game appears
    What do you expect to see? for the game to save when I select save
    Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
    Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

    ‌

    Things I have tried already: removing mods, repairing the game in origin, deleting the cache, and moving the options file to the desktop.  I have no anti-virus software (using a mac). I have 200GB available on my computer. Game can only save with new "Save As" file.

  • kimberlygmejia's avatar
    kimberlygmejia
    2 years ago

    Thank you so much! It worked and I am able to save my game now! I appreciate your help, thank you!

  • DennisAlexis84's avatar
    DennisAlexis84
    Seasoned Rookie
    9 months ago

    Hi!

    Sorry for writing about this years later. This error started for me today, out of nowhere, on my MacBook. I uninstalled my Antivirus to see if that helped, cleaned my cache and deleted temp save files, but it didn't work.

    So I tried the suggestion you said about folders, but when I go to "Files & Folders", there is no mention at all of The Sims or EA, so I can't give them access.

    Do you have any suggestions? Thanks in advance.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    9 months ago
    @DennisAlexis84

    Temp save files? What are those?

    Could you post a screenshot from System Settings > Privacy & Security > Files & Folders?

    Which version of macOS are you running?
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    9 months ago
    @DennisAlexis84

    Yeah, it's a bit of a regular bug at the moment and doesn't seem like it's simply permissions ☹️ I was testing a save yesterday with it but did manage to save at the map screen. Can you do that with this one particular save you're having issues with?

    You should be able to add The Sims 4 to Files & Folders by clicking the +
  • DennisAlexis84's avatar
    DennisAlexis84
    Seasoned Rookie
    9 months ago

    Sadly not. 😞 And I can't press the + to add anything. Strange.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    9 months ago
    @DennisAlexis84

    Did you click on the lock to unlock and enter your password when prompted? Is your Mac account an Administrator account or Standard?
  • DennisAlexis84's avatar
    DennisAlexis84
    Seasoned Rookie
    9 months ago

    @Bluebellflora Yes, but it didn't work. However, I checked online and someone said I should first add the program to "Full disc access" (not sure if that's the correct English name for it, I'm Swedish) and then I will be able to add it to folders, so I did and it worked. Sadly, the error message still comes up. ☹️

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