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cblack20's avatar
cblack20
Newcomer
7 months ago

Error code 801

I recently started playing my sims 4 again, its been a while. i usally play it on orgin but decided to download the EA app instead. When i load the game. a pop up screen comes up and saids "The game failed. Error code 801. it is recommended that you relaunch the game." i already updated it, repaired it. uninstall and reinstall it and restarted my macbook. nothing worked. i even cleared the cache in the EA app. I dont know what this means but at this point i might just delete all the files from the game

1 Reply

  • I am not an expert, but I looked up error code 801 and it says it is usually related to cc or mods.  If you have any, remove the mod folder and see if the game starts up.  If it does start you can start adding cc and mods back in a few at a time to see which one it is.  It could be an outdated mod.  If you don't use cc or mods, then I saw where it was suggested that you clear your sims inventory get rid of stuff they don't need and do the same for your gallery.  If you have stuff from other creators that you haven't used in a long time, they suggest you get rid of them and keep only items in your gallery you use on the regular,  then try restarting game.  If that doesn't work reset user files.  

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