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Jesskimgeorgie's avatar
Jesskimgeorgie
12 months ago

Game constantly freezing when sims do anything

Hi everyone, this is a bit weird to explain. Essentially, the whole game doesn't freeze but all my sims do. If a sim is levelling up a skill, getting in/out the shower or bed or even if they are receiving a phone call - all my sims freeze. They just sort of stand still, and nothing I do works. Time keeps on going, so typically I freeze and wait for the notification to appear (if levelling up a task) or wait for the phone icon to appear etc. It is really frustrating as it seems to happen frequently now. I don't have any mods or cc. Any advice is much appreciated.

mac

3 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    12 months ago

    @Jesskimgeorgie

    To rule out anything Mac hardware or macOS related, can you make sure no other apps are running including background apps such as third party cloud storage syncing, music apps, antivirus etc. then launch the game and see if it still happens.

    Which exact model Mac do you have?

  • Jesskimgeorgie's avatar
    Jesskimgeorgie
    12 months ago

    Yes I usually close down all apps before playing sims. I have a Macbook Air 2020. I have tried the 'repair' option in the EA app multiple times too but that hasn't helped either

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    12 months ago

    @Jesskimgeorgie

    Is it an Intel MacBook Air or Apple silicon M1 model? Apple released two models in 2020.

    Rename the Sims 4 folder in Documents > Electronic Arts then launch the game, a new one will be created. Quit the game and copy one of your saves from the old Sims 4 > saves folder into the newly created Sims 4 > saves folder then launch the game. Play for a bit. Do you still have the same issues?

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