Game Crashes Before Launch
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Cannot Check, as game will not open. Updated July 25.
What expansions, game packs, and stuff packs do you have installed? Most. I can't open the game to give the full list.
Steps: How can we find the bug ourselves? I launch the game from the EA App. The game opens. Before going fullscreen, as usual, the game crashes.
What happens when the bug occurs? The game closes.
What do you expect to see? The game to load (ie, the plumbob screen)
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. An update downloaded when I got home from work, lining up with the time frame of the fix put out for Teen skills UI bug.
Troubleshooting I have tried: removing all mods, using the EA Play apps' "Repair" option, uninstalling and reinstalling the game.
Copied from "LastCrash.txt"
<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>643e750a69a3f9fe66a2dd53</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-07-25 23:18:43</createtime><buildsignature>Local.Unknown.Unknown.1.108.329.1220-1.300.000.187.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf81cbc</categoryid><stack> 0xf81cbc 0xd20a800000006c20 0x2f07000000076a30 0x2a42800000075d20 0xfc77800000174194 0xbe37800000150db0 0x4230800000146d58 0x5d1d80000001441c 0xf12e000000778d3c 0xd808800001200e80 0x11e26b0 0x11a5c4c 0xe2236c 0x105db84 0xe4c020 0xe4b690 0x6080 0x63d4 0x4bf0 0x73144 0x19508000001073d8 0x1663800000107320 0x6c38000000041678 0xcd270000000094e4</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 0.69<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0x0<br />LoadingScreenActiveFlag: 1<br />Origin Version: 13,253,0,5766<br />Modded: False<br />SystemInfo: Mac OS X Version 14.5 (Build 23F79) GPU: Apple M2 macOS Metal driver 0.0.0.0<br />Architecture: arm64<br />(baseaddr) 0x100414000,'The Sims 4' 0x18f008000,'libsystem_pthread.dylib' 0x18eea5000,'libsystem_c.dylib' 0x18eea5000,'libsystem_c.dylib' 0x199359000,'Metal' 0x199359000,'Metal' 0x199359000,'Metal' 0x199359000,'Metal' 0x1e6867000,'AGXMetalG14G' 0x100414000,'The Sims 4' 0x100414000,'The Sims 4' 0x100414000,'The Sims 4' 0x100414000,'The Sims 4' 0x100414000,'The Sims 4' 0x100414000,'The Sims 4' 0x100414000,'The Sims 4' 0x100414000,'The Sims 4' 0x100414000,'The Sims 4' 0x100414000,'The Sims 4' 0x18f070000,'CoreFoundation' 0x18f070000,'CoreFoundation' 0x18f070000,'CoreFoundation' 0x18f070000,'CoreFoundation' 0x1901c5000,'Foundation'(/baseaddr)</contextdata></report>
Follow these steps to launch a new clean game - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163
Does it load?