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Bluebellflora's avatar
Bluebellflora
Hero+
9 months ago

Game crashing or not loading especially after updating? Post here.

If your game is crashing or not launching after recently updating it please try the two most basic and fundamental steps to resolve it before posting: Repair the game in EA App Test a new clean...
crashing
blackspookysims's avatar
blackspookysims
Rising Newcomer
10 months ago

Hi, I’ve been unable to open my game for the past three days. When I click "Play" in the EA app, The Sims 4 icon briefly appears, then closes itself after a few seconds, and the EA app reopens.

Steps Tried:

  • The issue occurs even without mods
  • Repaired the game via the EA app
  • Reinstalled the game
  • The game updated to the latest version while repairing
  • My Mac has no available software updates
  • Game files are located in: Documents > Electronic Arts > The Sims 4

Despite all this, the issue persists. I haven't modified any files, and the game was working fine earlier. I simply closed the app, and when I tried launching the game again a few hours later, this started happening (a few days ago).

System Specs:

  • MacBook Pro (15-inch, 2017)
  • Processor: 3.1 GHz Quad-Core Intel Core i7
  • Graphics: Radeon Pro 560 (4GB) & Intel HD Graphics 630 (1536MB)
  • RAM: 16GB 2133 MHz LPDDR3
  • macOS Version: Ventura 13.7.4

I’m not sure what else to try at this point. Any help would be greatly appreciated!

lizettispaghetti's avatar
lizettispaghetti
New Novice
10 months ago

i’m also having this issue, what did you do to fix it?

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