Ok, thanks 🙂
Could you enter this search command in Terminal. It is searching for all directories named The Sims 4 on your Mac. Open Terminal (Applications > Utilities > Terminal) and copy this command then hit Enter/Return. It will start to list all the locations in your Mac user account where it finds a Sims 4 directory. If you get a dialog window prompting for Terminal to have access to various locations on your Mac click Allow. After a while the command prompt will reappear after the list of locations, this means it is finished. Please copy all the output and paste into a reply here. You can change your user account name, I don't need to know it but I do need to see the full file path.
find ~ -type d -name "*The Sims 4*" 2>/dev/null
I'm having the same issue and did as you instructed and got this:
jenna@MacBookPro ~ % find ~ -type d -name "*The Sims 4*" 2>/dev/null
/Users/jenna/Applications/The Sims 4 Packs
/Users/jenna/Applications/The Sims 4.app
/Users/jenna/Documents/Electronic Arts/The Sims 4
jenna@MacBookPro ~ %
The Terminal instructions were specific to the OP as they are saying they don't have a Sims 4 folder. You have one in Documents > Electronic Arts. You should try a clean folder to try and resolve your problem [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548
