Forum Discussion

Anonymous

9 years ago

Approved

Game unplayable after downloading Vampires DLC

So before I downloaded the Vampires DLC the Sims 4 would run fine. After downloading it seemed to be fine until i went into play mode and even build mode. Images were extremely distorted, and cover t...

mac

Anonymous

9 years ago

Approved

I have a Mac & play the sims 4 through Origins and the link doesnt have a option for mac's. I also did have CC before downloading the DLC but removed it to see if it would fix the glitches but the same thing happened.

Thanks for replying though 🙂

Phantomlover1717

Legend

9 years ago

@iGorillaz oh well in that case, I've moved your post to the Mac forum.

EA_Mai
EA Staff
9 years ago
Hi @iGorillaz,

Thanks @Phantomlover1717.

@iGorillaz Instead of doing the dxdiag, which is only for Windows users, could you share with us your Mac's specifications? That would be useful 😉 You can find instructions on how to get the information in this post: http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/td-p/4612394#M162

Thanks,

Mai
- Anonymous
  9 years ago
  Approved
  Thanks for responding so fast! 🙂
  
  here ya go!
  - EA_Mai
    EA Staff
    9 years ago
    Hi @iGorillaz,
    
    Thanks for that information! Could you use the 'Software update...' button in there to make sure your graphics drivers and your system are up to date?
    
    -Mai