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LBNixon14's avatar
LBNixon14
New Novice
3 days ago

Game will not launch

Can anyone help me with my game please as i have been trying to fix this for a month now. My game will just not open and will come up with a message saying a certain document it corrupted, i would delete that document and then it will come up saying the same thing about another document and so on. I have cleared all my cache - did not work, repaired my game - did not work, uninstalled the game then reinstalled - did not work, started a whole fresh sims 4 folder - did not work, done 50/50 - did not work and now have deleted all my CC and redownloaded everything fresh again and IT WILL STILL NOT WORK! does anyone know what could be causing this

7 Replies

  • LBNixon14 

    Where is your game installed?

    Have you created a symlink to the Electronic Arts/The Sims 4 folder on an external drive?

  • LBNixon14's avatar
    LBNixon14
    New Novice
    3 days ago

    It is installed to my actual documents folder, My MacBook is also only a year old so I don't think it is an issue with the computer itself.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 days ago

    LBNixon14 

    Your game installation location is in your Documents folder? It shouldn't be. It should be installed in your Applications folder. Can you please check in EA App > Settings > Download.

    Can you also confirm the location of your Electronic Arts > The Sims 4 folder please. This is the folder that contains your user data such as saves.

  • kpack90's avatar
    kpack90
    Newcomer
    2 days ago

    Mine is having same problem, deleted everything and reinstalled and still wont even download from the EA app. Keeps getting error

  • LBNixon14's avatar
    LBNixon14
    New Novice
    2 days ago

    Apologies, it is in my applications I meant my actual EA folder where I add my mods & CC into. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 days ago

    LBNixon14 

    Thanks. Rename the Sims 4 folder, launch the game so a new one is created. Quit without saving then copy one of your saves into the newly created Sims 4 folder. Launch the game and check it's working. Quite and move ONE Mod or piece of CC into the Mods folder. Launch the game again. What happens?

  • LBNixon14's avatar
    LBNixon14
    New Novice
    21 hours ago

    It works with one bit of CC but as soon as I add another one it will not open. 

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