HELP!!!! SIMS 4 KEEPS FREEZING ON MY MACBOOK
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? N/A
What expansions, game packs, and stuff packs do you have installed? Discover University
Steps: How can we find the bug ourselves? Load the game
What happens when the bug occurs? Anytime I try to create a Sim, Edit my Sim, build a house, edit a house, after 5 minutes I get the colorful spinning bubble, and then everything freezes and I have to manually shut down my computer. When I go back in the game I have over 5 saves of the same Sim family, and the game continues to repeat the exact same part that I initially left off from the previous week. When I initially downloaded the game I downloaded a few mods/cc, but after the first crash I completely deleted all mods and have uninstalled and reinstalled game, repaired game, patches, updated to Sims 4 Legacy addition and deleted any saved games. As well as I have deleted unnecessary files from Sims 4 folder, tried placing certain files open on my desktop, and other tips and tricks that I found online but it continues to freeze and has done so for almost an entire week now, I just downloaded the game last Thursday night.
What do you expect to see? Computer freezes/crash
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No
N/A
- @JackieLuvsSims2
The latest and current version of macOS is Catalina, not High Sierra. Can you upgrade to that?
You don't need the Legacy Edition, even though you've installed it your Mac will not be running it. Have you moved your whole Sims 4 folder to the desktop and then launched the game so it is like new? If that doesn't work it sounds like your game is a mess so the best thing would be to completely uninstall and reinstall just the normal game, forget Legacy. Make sure you disable automatic updates so Legacy doesn't download.
Let us know how you get on after doing that 🙂