Forum Discussion

Rising Rookie

6 months ago

Help: Sims 4 Won’t Start on Mac – Game Installed Externally

Hello, I recently got a MacBook (previously had an HP laptop) and wanted to install my Sims 4 games on it. However, I could only install them on an external hard drive because I don't have enough sp...

external drive

launching

Bluebellflora

Hero+

6 months ago

ChrissyV2704

Ok.

Uninstall the game in EA App and trash any Sims 4/Electronic Arts files or folders left over in that games folder on the external drive.
Then uninstall EA App, manually trash all the leftover EA App files, instructions - https://bluebellflora.com/2024/04/04/ea-app-recovery-for-mac-reset-ea-app-by-clearing-cache-and-other-files-manually/
Your games folder should now be completely empty.
Empty the Bin on your Mac
Safely eject the drive
Restart your Mac
Download and reinstall EA App but this time install it on your Mac in the Applications folder, not on the external drive
Change the Download location for games in EA App to the external drive
Download Sims 4 and all your Packs

ChrissyV2704

Rising Rookie

6 months ago

Bluebellflora

I followed all the steps and I'm still getting the same error 😢

Bluebellflora
Hero+
6 months ago
ChrissyV2704

and did those two erroneous folders reappear? Could you post another screenshot of your external drive so I can see the installation please.

Try a clean Sims 4 folder by renaming the current one in Documents > Electronic Arts. Does it now launch?
- ChrissyV2704
  Rising Rookie
  6 months ago
  Bluebellflora
  
  I renamed the folder in Documents, but I still got the same error message. I then repaired the game again, but I'm still getting that same error message. Thank you very much for your help already!
  - Bluebellflora
    Hero+
    6 months ago
    ChrissyV2704 I honestly have no idea and I don't understand why a folder is being generated called The Sims 4.app. Does this happen when you install it on your internal drive in Applications?