Forum Discussion

ccgpvkjzxnt8's avatar
ccgpvkjzxnt8
Rising Newcomer
7 months ago
Solved

I need help!

How do I change my Apple ID address on my EA Account? It keeps asking me to verify my address/identity which I can’t do cause I don’t have the email to open to identify myself.  Can someone please help. I don’t wanna delete my account cause I already spent a lot on this game   

ea app
  • EA_cuervo's avatar
    EA_cuervo
    7 months ago

    Hey there, 

    As you don't have access to the email, you will need to contact EA Help Support for assistance. They should be able to help you change your email in your EA account and make any other necessary changes. In case you don't have access to the email associated with your Apple account and want to make changes there, then you will need to contact Apple Support. 

    I hope this helps,

3 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey there, 

    As you don't have access to the email, you will need to contact EA Help Support for assistance. They should be able to help you change your email in your EA account and make any other necessary changes. In case you don't have access to the email associated with your Apple account and want to make changes there, then you will need to contact Apple Support. 

    I hope this helps,

  • ccgpvkjzxnt8's avatar
    ccgpvkjzxnt8
    Rising Newcomer
    7 months ago

    I haven’t received any help from anyone all I’m getting is that I have to wait 30 days to be able to change my email. Along with just saying edit my profile even tho I can’t at the moment. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    I'm sorry to hear you couldn't get the help you needed. When you contacted EA Help Support, did you manage to speak to an advisor? In case you haven't been able to, I will leave instructions below on how to contact them via chat:

    How to chat with EA Help

    1. Log in to your EA Account.
    2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. Select Chat with us or Start chat.
    4. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    5. Select Send.
    6. A chat window will open when you’re transferred to an advisor.

     

     

About The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!8,168 PostsLatest Activity: 5 hours ago

Community Highlights