Infinite loading after cas

Hi, i have the same problem but with a M4 MacBook Air.  every time I try to create a sim in cas when I save it goes into infinite loading. I have update macOS, tried to uninstall the game and app, deleted the sims folder, updated the card video (before it said not recognised while following your instructions now it says found 1 supported 1 in config.log), repaired the game via ea app, deleted both the game and the ea app cache, disabled iCloud sync. I don't have any cc/mods