Forum Discussion

Hero+

8 years ago

[INFO REQUEST] Sims 4 Cats and Dogs always shows 'Download' in Origin

If the Cats & Dogs EP is always giving you the option to Download in Origin, even though you have downloaded it, please provide more details in this thread. What macOS version are you running? ...

mac

grans65

8 years ago

What macOS version are you running? 10.13.1 (17B48)

Are you running any antivirus/firewalls? yes

Does the game actually play and save ok? no

Are you launching it from within Origin or through the Sims 4 app in your Applications folder (please try both)?

Have you tried the Origin reset tool? Yes
Tried repairing, uninstall, reinstall, restart mac etc... funny thing is that an hour or so ago the game worked perfectly with all cc installed. Don't know why the Sims 4 refuses to play/open now.

Bluebellflora
Hero+
8 years ago
@grans65

Thanks. When it was working can you remember if it still said download in Origin or did it show as installed?
- grans65
  8 years ago
  Showed as installed when working. After the hour or so when I went back in to play the game the cats & dog expansion was not showing in my library. After I did the deletion of Origin and reinstalled thru the instructions given here the cats & dog expansion showed up. But still Origin will not open the Sims 4 to play. No error message is given (which is strange) because as a rule I would get an error message. Installed S4S, did all the required fixes for broken cc etc and still not loading the game. I'm at a loss as to what could possible be wrong with the game.
  - EA_Mai
    EA Staff
    8 years ago
    Hi everyone,
    
    First of all, thank you for sharing with us the details about the problem you were having. Could you please check if Origin is still giving you the option to 'Download'?
    
    If so, please, try to uninstall and install the game again, and let us know if that helps.
    
    Thank you,
    
    -Mai