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Anonymous's avatar
Anonymous
10 years ago
Approved

It wont let me install the needed helper, can't play my game

Everytime I try to open my Sims 4 game it says I need to install a helper but when I put in my Mac password nothing happens and the same message pops up. I've been trying for months now to play the Sims 4 game that I bought but it wont let me install the helper it needs for Origin to open my game. I've searched the internet and have done or tried to do everything I found suggested and nothing is working. What do I do?

mac

1 Reply

  • samsam713's avatar
    samsam713
    New Ace
    10 years ago

    Hi @ogopogo7,

    I seems to me that your applications were not installed properly. Have you tried reinstall both TS4 and Origin?

    - Uninstall Origin, uninstall TS4 first before doing this.

    - Uninstall The Sims 4

    Hope this helps!

    I neither work for, nor have association with EA. Just helping out the community.

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