Forum Discussion
Bluebellflora
8 years agoHero+
Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/4756624/highlight/true#M4
Anonymous
8 years agoOS 10.11.6
mid 2012 13" MacBookPro
2.9GHz i7 with Intel HD graphics 4000 1536MB
4GB ram
I have no anti virus
Only Supernatural is installed
it is a fresh install of Sims 3 no Mods and is up to date
- Bluebellflora8 years agoHero+
Great, so your Intel graphics are supported which is good. Can you set up a new user account on your Mac and try and play in that account?
- ApprovedAnonymous8 years agoSo Oddly it works fine in a new user, till I actually try to log in to my EA account then it crashes every time I hit enter to log in. It does not kernel panic though just the application closes.
- Bluebellflora8 years agoHero+@LaLuneFaery
Yes, it does that annoyingly. Just make sure the box is checked to save your details. Next time you open the Launcher you should be logged in.
It's not that odd that it works in a new user account, it confirms that something is conflicting with the game in your normal user account. Something serious and odd to cause the kernel panic though. Maybe reinstalling the OS may help? Back up your Mac beforehand just in case but you shouldn't lose any data as the OS installs over the top of your current installation, checking and replacing any system files and permissions which may be corrupted.