Forum Discussion

Cedar68's avatar
Cedar68
6 years ago

Lost all Sims4 progress following auto update to teen account

Hi - any help would be appreciated. My daughter had her child account automatically updated to a teen account but Sims 4 loaded without any historical progress. So she followed guidance which involv...
mac
Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
@Cedar68

Where is the pasted folder? The game and packs are installed in your Applications folder. The user data such as saves should be in Documents > Electronic Arts > The Sims 4.
Cedar68's avatar
Cedar68
6 years ago

Yes, the pasted folder is the Sims 4 folder within the EA folder

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago

    @Cedar68 

    Ok. Please could you click on one of the saves once to select it then go to File > Get Info. Under the General > Where section near the top of the info window please copy and paste the location of the save here. You don't have to include the user account name, just call it XXXX or something else.

    • Cedar68's avatar
      Cedar68
      6 years ago
      @Bluebellflora The saves folder is empty so nothing to click on. The saves are what is missing.....that is what is causing the progress loss
      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        6 years ago
        @Cedar68

        I understand, but you're saying she pasted the folder with the saves in it somewhere? Please follow the same instruction to find the exact location of the saves folder.

About The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!8,196 PostsLatest Activity: 50 minutes ago

Community Highlights