Lots not saving properly
Mac, Sequoia 15.5
When attempting to save my game in The Sims 4, the game appears to save normally without errors, but no progress is retained. After closing and reopening the game, all progress is...
Forum Discussion
Hi! Thank you so much for trying to help; I really appreciate it.
Basically, I checked and confirmed that my iCloud storage is full (200GB/200GB), which also matches the time frame when the issue started appearing (full a week before). My "Desktop & Documents Folder"-option was already unselected, but I hadn’t checked off "Optimise Mac Storage" until I followed your guide, and I have now done so. My MacBook storage lies at 379/500GB, so I have about 120GB of free space.
However, despite multiple restarts and attempts with my Sims 4 game, the issue still persists despite that fix.
(Transparently, I'm unsure what you meant by step 6 of your guide, as my folder "Electronic Arts" stayed in the Documents folder where it's supposed to be without being removed, so that I might have done something wrong, I'm not sure.)
Let's do a proper comprehensive search of your Mac. Please open Terminal (Applications > Utilities > Terminal) and copy and paste this at the command prompt then hit Enter:
find / -type f -name "*Slot_*" 2>/dev/nullIt will take a while. When the command prompt reappears it has finished. You should see a list of output. Please copy/paste the results here. You can replace your user account name with an X or something, I don't need to know that information.
Bluebellflora
I tried multiple times sending it here, but I fear this site isn't made for long texts, so please try to access it through a Google document: https://docs.google.com/document/d/16dcBnXvghz5fpXPmzQH4Wsand0a3si45EoHzyArFO5E/edit?usp=sharingGot it, thanks 🙂 The game will only load saves that are directly in the Documents > Electronic Arts > The Sims 4 > saves folder. To breakdown your Terminal output:
These files are in a folder called sims 4 saves backup which is in a folder called I. MacBook on your Desktop. The game will not load these because they are not in the Documents > Electronic Arts > Die Sims 4 > saves folder. If you move these into the saves folder they should load into your game:
/Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000005.save /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000009.save /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000b.save /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000008.save /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000004.save /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000003.save /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000002.save /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000006.saveThese are backups of those saves:
/Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000003.save.ver4 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000003.save.ver3 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000b.save.ver2 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000003.save.ver2 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000b.save.ver3 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000b.save.ver4 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save.ver2 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000005.save.ver3 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000005.save.ver4 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000008.save.ver2 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save.ver4 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save.ver3 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000008.save.ver3 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000008.save.ver4 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000005.save.ver2 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000002.save.ver4 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000002.save.ver3 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000002.save.ver2 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000009.save.ver2 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000004.save.ver3 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000006.save.ver0 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000004.save.ver4 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000006.save.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000004.save.ver2 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000009.save.ver3 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000009.save.ver4 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000b.save.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000003.save.ver0 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000b.save.ver0 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000003.save.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000005.save.ver0 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000008.save.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000008.save.ver0 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000005.save.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save.ver0 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000002.save.ver0 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000002.save.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000009.save.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000004.save.ver0 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000004.save.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00000009.save.ver0These are duplicate files macOS has added numbers to because at some point you, or iCloud, has tried to move them to the sims 4 saves backup folder where files with the same name already exist (you can check against the filenames above):
/Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save 2.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save 3.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00001115.save 4.ver3 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save 4.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save 8.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00001115.save 2.ver3 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00001115.save 6.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00001115.save 2.ver4 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save 5.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save 2.ver3 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save 2.ver4 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save 6.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save 2.ver2 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00001115.save 5.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00001115.save 4.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save 7.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00001115.save 3.ver1 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_0000000d.save 4.ver3 /Users/X/Desktop/I. MacBook/sims 4 saves backup/Slot_00001115.save 2.ver1All of the files in:
/Users/X/Library/Mobile Documents/com~apple~CloudDocs/Desktop/macbook/sims 4/saves/are in your iCloud Desktop folder.
All of the files in:
/Users/X/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/Die Sims 4 Legacy Edition/saves/are in your iCloud Documents folder and relate to the older Legacy version of the game.
All of the files in:
/Users/X/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/Die Sims 4/saves/are in your iCloud Documents folder and relate to the current version of the game, not Legacy. The game will not load these because they are not in the Documents > Electronic Arts > Die Sims 4 > saves folder. You have a mixture of saves, backups, and again files where the OS has added numbers to the filenames due to duplication.
These files should successfully load into your game provided you are still playing in German:
/Users/X/Documents/Electronic Arts/Die Sims 4/saves/Slot_00000005.save /Users/X/Documents/Electronic Arts/Die Sims 4/saves/Slot_00000009.save /Users/X/Documents/Electronic Arts/Die Sims 4/saves/Slot_0000000b.save /Users/X/Documents/Electronic Arts/Die Sims 4/saves/Slot_00000008.save /Users/X/Documents/Electronic Arts/Die Sims 4/saves/Slot_00000004.save /Users/X/Documents/Electronic Arts/Die Sims 4/saves/Slot_0000000d.save /Users/X/Documents/Electronic Arts/Die Sims 4/saves/Slot_00000003.save /Users/X/Documents/Electronic Arts/Die Sims 4/saves/Slot_00000002.save /Users/X/Documents/Electronic Arts/Die Sims 4/saves/Slot_00000006.saveIf you are playing the game in another language, English for example, the game will then create a folder called The Sims 4, not Die Sims 4, in Documents > Electronic Arts and your saves should be moved into that saves folder.
Yes, I did duplicate some files earlier today, rather poorly, just a few hours before running the terminal. I didn't realise that it would affect my game, so thanks a lot for pointing that out. I've now moved those files back into my Documents / Electronic Arts / Die Sims (Yes, I play in German) / saves folder, removed the .ver files and tested the game again to see if the saving issue still happens ... and it does. I wasn't really expecting a different result, though (given the time of making that duplication).
Is that what you wanted me to try?
