Re: Sims 4 - Packs missing from EA app

Since the July 21, 2026 update (Mac build 1.126.58.1230), several expansion packs, a stuff pack, and a kit that I purchased and had been playing with for about a week suddenly stopped being recognized by the EA App and the game.

Packs affected:

• EP01 — Get to Work
• EP04 — Cats & Dogs
• EP08 — Discover University
• EP12 — Cottage Living
• EP15 — High School Years
• SP14 — Toddler Stuff
• SP16 — My First Pet Stuff
• SP72 — Modern Luxe Kit

Why this looks like an entitlement/account sync issue, not a missing-files or purchase issue:

• I was charged for all of these purchases.
• I played with them successfully for about a week before the update.
• My existing saved games still contain content from these packs (e.g., Cats & Dogs pets/items), confirming they were properly installed and licensed.
• The DLC files themselves are still present locally on my Mac under Applications → The Sims 4 Packs (EP01, EP04, EP08, EP12, EP15, FP01, SP14, SP16, SP72 folders all still exist).
• Since the update, the EA App no longer lists these packs as owned — they appear as purchasable/available for purchase instead, and are missing from the DLC/add-on listing entirely rather than just showing "uninstalled."

What I've ruled out:

• Not a corrupted/incomplete installation — local pack folders are intact.
• Not a Mods/CC conflict — checked "View Custom Content" and only mods appear there, as expected; EPs/SPs/Kits aren't listed in that section regardless.
• Correct EA account confirmed signed in.

Already reported to EA:
Report ID: ca352998-eb4e-4be7-9c61-396d9cb8199a

Platform: Mac (Apple Silicon M1)
Game version: 1.126.58.1230 (July 21, 2026 update — introduced Memory Boost, save/autosave changes, performance/stability changes)

Current diagnosis: The DLC files are still installed locally, but EA's system is no longer recognizing the account entitlements for these purchases following the July 21 update. This points to an entitlement/license sync issue tied to the update, not a local installation or purchase problem.

Has anyone else had previously-working, previously-charged packs suddenly show as "Purchase" instead of "Owned" after this specific update? Looking for confirmation this is a known/tracked issue, or any additional steps beyond what's already been reported.

I've attempted to go through the chat, but it re-routes me to the Forum without allowing me to talk to a representative for assistance.