Mac Unrecognized Video Card - Sims 4
Hey! Just getting this message whenever I open up Origin and load the Sims 4. Don't really know a lot about computers/games but anything you can tell me will help! It doesn't save my game and alwa...
Forum Discussion
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Okay!
- Operating System (Version) - macOS Catalina version 10.15.3
- Mac model - Macbook Air (Retina, 13-inch 2019)
- Processor - 1.6 GHz Dual-Core Intel Core i5
- Memory (RAM) - 8 GB 2133 MHz LPDDR3
- Graphics - Intel UHD Graphics 617 15
- Are you attempting to play the normal version of the game or the Legacy Edition? - Normal version - The Sims 4 Digital Deluxe
- Are you running any antivirus? - No
- Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game - Yes
- Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem? - No mods used
Thanks 🙂
- @laura_and_co
Thanks! We can add your card to the sgr file. I just need confirmation of the specific Device ID of the card. Please open the Config.log file in your Sims 4 folder and copy the 12 or so lines under === Graphics device info === here.Hello!
I am also having issues with an unrecognized video card when I open the game up. This happens whenever I add custom content to the game now but it wasn't always this way and I was previously able to have the custom content and the mods without any issues. I believe this is the information you will need to help me;
Intel HD Graphics 615:
Chipset Model: Intel HD Graphics 615
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel
Device ID: 0x591e
Revision ID: 0x0002
Metal: Supported, feature set macOS GPUFamily2 v1
Displays:
Hi, I am also having the same issue. Would you be able to help me fix it please?
macOS Catalina
Version 10.15.2 (19C57)
MacBook Air (Retina, 13-inch, 2019)
Processor 1.6 GHz Dual-Core Intel Core i5
Memory 8 GB 2133 MHz LPDDR3
Graphics Intel UHD Graphics 617 1536 MB
Legacy Edition
No antivirus
Tried repairing the game and didn't work
No CC/Mods
let me know if you need anymore information, thanks 🙂
- @janemfc
Can you please post the details under === Graphics device info === from your Config.log file in the Sims 4 folder. It's around 10 or so lines.sure thing
=== Graphics device info ===
Number: 0
Name (driver): Intel UHD Graphics 617
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 87c0, Board: 00000150, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8
