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laura_and_co's avatar
laura_and_co
6 years ago

Mac Unrecognized Video Card - Sims 4

Hey! Just getting this message whenever I open up Origin and load the Sims 4. Don't really know a lot about computers/games but anything you can tell me will help!  It doesn't save my game and alwa...
mac
Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
@laura_and_co

Thanks! We can add your card to the sgr file. I just need confirmation of the specific Device ID of the card. Please open the Config.log file in your Sims 4 folder and copy the 12 or so lines under === Graphics device info === here.
lisar0416's avatar
lisar0416
6 years ago

Hello! 

I am also having issues with an unrecognized video card when I open the game up. This happens whenever I add custom content to the game now but it wasn't always this way and I was previously able to have the custom content and the mods without any issues. I believe this is the information you will need to help me; 

Intel HD Graphics 615:

  Chipset Model: Intel HD Graphics 615

  Type: GPU

  Bus: Built-In

  VRAM (Dynamic, Max): 1536 MB

  Vendor: Intel

  Device ID: 0x591e

  Revision ID: 0x0002

  Metal: Supported, feature set macOS GPUFamily2 v1

  Displays:

    • lisar0416's avatar
      lisar0416
      6 years ago

      Yes I am okay with that. What is weird about it is that the custom content was working fine and then all of a sudden it was not. Also I am unsure where to find the GraphicsCard.sgr file because I’ve searched for it and did not see it

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        6 years ago
        @lisar0416

        Great! Can you open the Config.log file in your Sims 4 folder and see what the Found and Matched values are under the === Graphics device info === section? Let's check that first before editing the file 🙂

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