Mac Unrecognized Video Card - Sims 4
Hey! Just getting this message whenever I open up Origin and load the Sims 4. Don't really know a lot about computers/games but anything you can tell me will help! It doesn't save my game and alwa...
Forum Discussion
Hi, I am also having the same issue. Would you be able to help me fix it please?
macOS Catalina
Version 10.15.2 (19C57)
MacBook Air (Retina, 13-inch, 2019)
Processor 1.6 GHz Dual-Core Intel Core i5
Memory 8 GB 2133 MHz LPDDR3
Graphics Intel UHD Graphics 617 1536 MB
Legacy Edition
No antivirus
Tried repairing the game and didn't work
No CC/Mods
let me know if you need anymore information, thanks 🙂
@janemfc
Can you please post the details under === Graphics device info === from your Config.log file in the Sims 4 folder. It's around 10 or so lines.
Can you please post the details under === Graphics device info === from your Config.log file in the Sims 4 folder. It's around 10 or so lines.
sure thing
=== Graphics device info ===
Number: 0
Name (driver): Intel UHD Graphics 617
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 87c0, Board: 00000150, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8Thanks. Could you please follow the instructions here to add your card to the GraphicsCards.sgr file - https://answers.ea.com/t5/Technical-Issues-Mac/Mac-Unrecognized-Video-Card-Sims-4/m-p/8926043#M29564
Your details will obviously be different, try this:
card 0x87C0 "Intel UHD Graphics 617" $cardLevelMedium $resolutionMedium
I am in the exact same position. I tried adding that line, but it still says [Found: 0, Supported: 1]
- @janemfc
You should also update Catalina to 10.15.4. You can do this in System Preferences > Software Update.
