Mac Unrecognized Video Card - Sims 4
Hey! Just getting this message whenever I open up Origin and load the Sims 4. Don't really know a lot about computers/games but anything you can tell me will help! It doesn't save my game and alwa...
Forum Discussion
@janemfc
Can you please post the details under === Graphics device info === from your Config.log file in the Sims 4 folder. It's around 10 or so lines.
Can you please post the details under === Graphics device info === from your Config.log file in the Sims 4 folder. It's around 10 or so lines.
sure thing
=== Graphics device info ===
Number: 0
Name (driver): Intel UHD Graphics 617
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 87c0, Board: 00000150, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8
Thanks. Could you please follow the instructions here to add your card to the GraphicsCards.sgr file - https://answers.ea.com/t5/Technical-Issues-Mac/Mac-Unrecognized-Video-Card-Sims-4/m-p/8926043#M29564
Your details will obviously be different, try this:
card 0x87C0 "Intel UHD Graphics 617" $cardLevelMedium $resolutionMedium
I am in the exact same position. I tried adding that line, but it still says [Found: 0, Supported: 1]
- @isabellezi
Could you please screenshot the line you added in the GraphicsCards.sgr file so I can see (it's very easy to input the wrong data 🙂 ). Could you also please open the config.log file in your Sims 4 folder and copy/paste the first 10 or so lines under the === Graphics device info === section here.
- @janemfc
You should also update Catalina to 10.15.4. You can do this in System Preferences > Software Update.
