Forum Discussion

6 years ago

MacBook Pro User - Origin Blank Log In Screen. Please Help.

Hi I was wondering if anybody has any idea what is going on with my Origin. I've searched the web and found similar cases like this but not quite. I am a MacBook Pro user, fully up to date with lit...

mac

Bluebellflora

Hero+

6 years ago

@FairyTailNarza

Try the legacy client - https://answers.ea.com/t5/Technical-Issues-Mac/CURRENT-ISSUE-Connection-issues-for-OS-X-10-10-Yosemite-users/td-p/8084836

It's for a different issue but may also help you 🙂

FairyTailNarza

Seasoned Rookie

6 years ago

Also tried that but nothing. I reset my iMac in a clean state and my Origin is working now

Bluebellflora
Hero+
6 years ago
@FairyTailNarza

When you say you reset your Mac, did you wipe it and reinstall the OS? So helpful to know what worked - thanks 🙂
- FairyTailNarza
  Seasoned Rookie
  6 years ago
  Yes I wipe it clean and reinstall MacOS
  - Bluebellflora
    Hero+
    6 years ago
    @FairyTailNarza
    
    Wow, what a performance just to get Origin to work. I wonder what it was causing it? We will never know but good that you have it working again 🙂
fluffyunicornsf
6 years ago
How do you reset your mac in the "CLean state"? I've had this problem for a long time now, and I'm not that big of a tech guru 😕
- puzzlezaddict
  Hero+
  6 years ago
  @fluffyunicornsfl It might not be necessary to completely reset your Mac, and since it means starting from scratch, there are better ways to begin to troubleshoot. Start by running the Origin reset tool for macOS:
  
  https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
  
  And make sure you don't have any proxies enabled. Here's how to check:
  
  https://www.linksys.com/us/support-article?articleNum=135932