Forum Discussion
Repair your game - https://answers.ea.com/t5/Technical-Issues-Mac/WORKAROUND-11-17-20-patch-game-won-t-stop-loading/td-p/9751934
I purchased the new MacBook Air M1 and it runs the Big Sur 11.0.1. I downloaded Origins yesterday and originally had difficulty downloading my other Sims 4 expansion and game packs. I called the Tech Support and they had me to uninstall the game and reinstall. Everything was working fine until my game crashed during CAS and alert popped up saying my Origins app "has not fully installed". I called Support and spoke with 3 different people they all kept saying that other users are experiencing this issue. One of the support reps gave me the www.dm.origin.com/mac/download link and this error pops up when I tried to open the application. The issue is no one has my account nor is there another computer running this. Can you please help? Do you know when they will release an update to the Origin app? I really want to play my Sims I haven't played in an over a year since my last MacBook was from 2011 and The Sims 4 updates did not support my operating system.