Forum Discussion

Anonymous

7 years ago

Solved

My Mac save files are gone?

Hi there, I did Google around a bit for an answer but I couldn't find anything that matched my circumstances :') I was playing Sims 4 yesterday, my sister and me play it quite frequently off the sam...

mac

Anonymous
7 years ago
@Tremayne4260 @EA_Mai Thanks for your tips and advice! I did do a search in Finder for the file extension but nothing seemed to come up, so I guess the files really have just vanished completely off the Mac. ☹️ I also moved and started up Sims again on my desktop, it worked and saved fine. But one thing I noticed is that I started getting really basic achievements eg. the 'playing for five hours' one (that ship sailed years ago ahahah--). I think somehow the game reset itself, as it's really acting like a brand new game. Maybe something to watch out for next time I get new patches/updates 😳 Not sure if a bug or not?
I will definitely be backing up my saves from now on, thank you for the advice! 🙂

EA_Mai

EA Staff

7 years ago

Hi @Leineb,

I'm not sure what happened, and I wish I had better news, but your save games seem to be gone for some weird reason. ☹️

The exception files you see would never make the save games disappear. The game creates them every time it notices something weird going on, but that would never delete your complete saves folder.

If your can see your screenshots in the same 'The Sims 4' folder and your households are still showing up in your Game Library, it means you are looking for the save game files in the right place.

Could you try to use Finder to search by 'File extension'? The extension to look for would be 'save'. If files are somewhere in your computer, that should help us search for them.

Thanks for such a detailed post on what you have tried already!
-Mai

crystallwise
3 years ago
It says file extension is broken and I should throw it in the trash. What should I do?
- Bluebellflora
  Hero+
  3 years ago
  @crystallwise
  
  Please start a new thread on the forum detailing the problem you are having with a screenshot.