I think this may fix your problem. Check your game case and on the back of a manual you should see the serial number
****-****-****-****-****
here is how to fix this.
1) Download the Origin Client. Link >>> http://www.origin.com/download
2) Install the Client.
3) Once it is installed, open it up and click on the bar at the top (the bar with a apple on it) and click on "Games"
4) the on the drop down box click on " Add Game "
5) Type in your serial number from the back of your manual (without the hyphens)
6) it should recognise your code and come up with the game "sims in this case"
7) download the game and install
Good Luck
-WomperWins
