My Sims game won't open

Looking for help/advice. For about the past month I have been unable to play my Sims 4 game on my MacBook Air. I have only been able to attempt to open the Sims 4, but whenever I do it just takes me back to the EA App Sims 4 launchpad. I have updated my MacBook completely, deleted and reinstalled the Sims 4, repaired my Sims 4 in the EA App, cleared the EA App cache and the help service for EA couldn't resolve my issue either. I have plenty of space to run the Sims 4, genuinely running out of ideas. And no, I have zero mods, just expansion packs. Thanks.