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Aikodabratt's avatar
Aikodabratt
Rising Novice
28 days ago

New R&L Expansion not loading in game.

I pre-ordered the new Royalty and Legacy pack around 8 this morning, updated my game about 30mins before the pack released. The pack isn't showing up in game. It's saying it's unavailable for purchase and that I don't own it. 

I checked the EA app, says I own it and that it's installed. I've closed both the game and EA app out completely, restarted my Mac and now I'm repairing the game. I'm also going to clear the EA app's cache afterward, to hopefully force the license to kind of regenerate and hopefully be recognized by the game. 

Anyone else having this problem on Mac?

advice

5 Replies

  • aflogel07's avatar
    aflogel07
    Rising Newcomer
    27 days ago

    The same thing is happening to my game, did you ever figure out how to fix this?

  • ILN22's avatar
    ILN22
    New Traveler
    26 days ago

    The same things happened to me. I play on Ps5. Is there a fix or should I dispute the charge?

  • Artemis_14155's avatar
    Artemis_14155
    Rising Newcomer
    26 days ago

    I have the same issue - I've downloaded the pack, but it's not showing up when I actually load the game. If I remove all mods, it works 

  • JennReyn78's avatar
    JennReyn78
    Rising Newcomer
    26 days ago

    Same issue. No mods installed. Ran repair. Nothing. Wondering if anyone has found a solution yet.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    24 days ago

    Aikodabratt​ aflogel07​ ILN22​ Artemis_14155​ JennReyn78​  If you're still seeing this issue, please clear the EA App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    and repair the game (again, if you have already).  In the EA App, the option is under Sims 4 > Manage; in Steam, it's called "verify integrity of game files" and is under Sims 4 > Properties > Installed Files.

    If this doesn't help, please state where you bought the pack.  If it was directly from EA, go to ea.com, sign in, open Account Settings > Payment & Wallet > Order History, and list the status of your order: Completed, Processing, or Failed.

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